NetWorker: Avinstallationen misslyckas på Windows-värden "Det gick inte att hitta en eller flera förutsättningar"

Summary: Det går inte att avinstallera eller ta bort NetWorker-programvaran i Windows från Kontrollpanelen

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Symptoms

  • Det går inte att avinstallera eller ta bort NetWorker-programvaran i Windows från Kontrollpanelen
  • Avinstallationsguiden startar men slutförs inte i slutet av proceduren.
  • Avinstallationsloggen rapporterar följande fel:
[0CD4:0EE4][2026-03-05T14:20:14]i201: Planned package: GSTDBUPGRADE, state: Absent, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: No, dependency: Unregister
[0CD4:0EE4][2026-03-05T14:20:14]i299: Plan complete, result: 0x0
[0CD4:0EE4][2026-03-05T14:20:14]i300: Apply begin
[0CD4:0EE4][2026-03-05T14:20:14]i052: Condition 'JvmFullVersion >= v8.0.000.0' evaluates to false.
[0CD4:0EE4][2026-03-05T14:20:14]e000: Error 0x80004005: One or more pre-requisites were not found: installation failed.
[0CD4:0EE4][2026-03-05T14:20:14]e000: Error 0x80070642: UX aborted apply begin.
[0CD4:0EE4][2026-03-05T14:20:15]i399: Apply complete, result: 0x80070642, restart: None, ba requested restart:  No

Cause

Det här problemet uppstår om Java Runtime Environment (JRE) eller NetWorker Runtime Environment (NRE) som NetWorker använder avinstalleras före NetWorker.

Resolution

  1. Installera om NetWorker Runtime-miljön för din NetWorker-version: NetWorker: Versioner av Runtime Environment (NRE)
  2. När NRE har installerats avinstallerar du NetWorker

Affected Products

NetWorker Family, NetWorker
Article Properties
Article Number: 000435901
Article Type: Solution
Last Modified: 05 مارس 2026
Version:  1
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