Data Domain: How to Apply License when RLC is Enabled

Summary: This article provides information regarding the error "DD Retention Lock Compliance Mode is enabled on this system. License modification requires Security Officer credentials and can be performed only using the Command-Line Interface." ...

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Instructions

NOTE: To add a Data Domain elicense manually from the Data Domain cli, open the .lic file in notepad or similar, and copy the contents of the .lic txt.

 

Follow the below steps to apply or refresh license on an RLC-enabled Data Domain using CLI:

  1. Log in to the Data Domain CLI system using sysadmin or admin credentials.
  2. Check the #elicense show command output before applying the License.
Example: 
sysadmin@ddvault# elicense show  all System locking-id: CKM01222806659 Licensing scheme: EMC Electronic License Management System (ELMS) node-locked mode Capacity licenses: ##   Feature
                            Shelf Model      Capacity     Type        State    Expiration Date   Note 
--   ------------------   ---------------   ----------   ---------   ------   ---------------   ---- 
1    CAPACITY-ACTIVE      PROTECTION_POOL   43.65 TiB    permanent   active   n/a 2    
     CLOUDTIER-CAPACITY   n/a               189.17 TiB    permanent   active   n/a 
--   ------------------   ---------------   ----------   ---------   ------   ---------------   ---- 
Licensed Active Tier capacity: 43.65 TiB* * Depending on the hardware platform, usable filesystem capacities may vary.
  1. Check the Retention-Lock status, whether Compliance mode is enabled or not, using the below command:
#system retention-lock compliance status
Sample output: 
Sysadmin@ddvault# system  retention-lock compliance  status
System configuration state               : configured
Retention-lock compliance status         : enabled
Current system time                      : 2026/03/31 11:35:21
Last recorded system time for compliance     : 2026/03/31 11:30:11
Accumulated clock variance                   : 5 hr 41 min (since 2025/12/27 0:58:9)
  1. Run the #elicense update command to update the new license. Provide the security user credentials, and then right click and paste the contents of the .lic txt. Once pasted, click ctrl+d
Sample output: 
Sysadmin@ddvault# elicense update
This command requires authorization by a user having a 'security' role.
Please present credentials for such a user below.
        Username: secofdd
        Password:
Enter the content of license file and then press Control-D, or press Control-C to cancel.
  1. Run the command #elicense show all and cross-check whether the new License file has updated and the capacity increased.
Example: 
sysadmin@ddvault# elicense show System locking-id: CKM01222806659 Licensing scheme: EMC Electronic License Management System (ELMS) node-locked mode Capacity licenses: ##   Feature
                          Shelf Model       Capacity     Type        State    Expiration Date   Note 
--   ------------------   ---------------   ----------   ---------   ------   ---------------   ---- 
1    CAPACITY-ACTIVE      PROTECTION_POOL   54.56 TiB   permanent   active   n/a 2
     CLOUDTIER-CAPACITY   n/a               189.17 TiB   permanent   active   n/a 
--   ------------------   ---------------   ----------   ---------   ------   ---------------   ---- 
Licensed Active Tier capacity: 54.56 TiB* * Depending on the hardware platform, usable filesystem capacities may vary.
  1. Check #Storage show all to confirm whether the License file is successfully applied or not.
sysadmin@ddvault# storage  show  all 
Active tier details: Current active tier size: 44.6 TiB Storage available to the active tier: 49.9 TiB Active tier maximum capacity: 156.4 TiB 
Cache tier details: Current cache tier size: 3.2 TiB Storage available to the cache tier: 0.0 TiB 
Cloud tier details: Current cloud tier metadata size: 21.7 TiB Storage available to the cloud tier: 0.0 TiB 
Shelf Capacity License: 
License           Model             Total      Used       Remaining 
---------------   ---------------   --------   --------   --------- 
CAPACITY-ACTIVE   PROTECTION_POOL   54.5 TiB   44.5 TiB   10.0 TiB 
---------------   ---------------   --------   --------   ---------
The active tier size may be slightly larger than the licensed amount.
 
NOTE: The total capacity was 43.65 TiB before applying the License. The total capacity has been increased to 54.56 TiB after applying the 60TB License.

Affected Products

Data Domain
Article Properties
Article Number: 000450931
Article Type: How To
Last Modified: 07 مايو 2026
Version:  2
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