NetWorker Management Console 19.13.0.2 and Later Fails to Install or Upgrade

Summary: NetWorker Management Console 19.13.0.2 and Later Fails to Install or Upgrade on Windows system.

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Symptoms

The installation or upgrade of NetWorker Management Console (NMC) version 19.13.0.2 and later may fail. Installation log files may display various error messages.


For example, the %LOCALAPPDATA%\Temp\NetWorker_[number]_NMC.log file may contain entries similar to the following: 

CAQuietExec: Error 0xc0000139: Command line returned an error.
CAQuietExec: Error 0xc0000139: CAQuietExec Failed
CustomAction GemsGstAuthCfg returned actual error code 1603
(note this may not be 100% accurate if translation happened inside sandbox)

Also, the MSI installer log may report:

MSI (s) (C4:7C) Product: NetWorker Management Console – Installation failed.
MSI (s) (C4:7C) Windows Installer installed the product.
Product Name: NetWorker Management Console
Product Version: 19.13.0.3
Product Language: 1033
Manufacturer: DELL EMC
Installation success or error status: 1603

Cause

The problem occurs because NetWorker attempts to load the libraries libcrypto-3-x64.dll and libssl-3-x64.dll from C:\Windows\System32 instead of the expected location, C:\Program Files\EMC NetWorker\nsr\bin. This behavior results in a conflict during the NetWorker Management Console (NMC) installation.

 

The files libcrypto-3-x64.dll and libssl-3-x64.dll are OpenSSL runtime libraries used by many applications, including NetWorker, to provide secure communication and encryption functionality. It is likely that another application installed these libraries in C:\Windows\System32, which resulted in a conflict during the NetWorker Management Console (NMC) installation.

 

As a workaround, renaming libcrypto-3-x64.dll and libssl-3-x64.dll in C:\Windows\System32 allowed the NMC installation to complete successfully. Renaming these files prevents NetWorker from incorrectly loading them from the System32 directory and instead uses the correct versions from the NetWorker installation path.

Resolution

Engineering is actively working on a permanent fix (NWREE-29177), which is expected to be in a future release.

Workaround solution:

 Step 1: Locate DLL Files
Search for all instances of the affected DLL files by running the following command in Command Prompt:

dir C:\libcrypto-3-x64.dll C:\libssl-3-x64.dll /s /b

Note: If NetWorker is installed on a drive other than C:, run the same command for that drive as well.

Step 2: Temporarily Rename DLL Files
Rename all identified instances of the following files:

  • libcrypto-3-x64.dll
  • libssl-3-x64.dll

For example:

  • libcrypto-3-x64.dll.rename
  • libssl-3-x64.dll.rename
Important: Do not rename files located in NetWorker installation directories, such as:
C:\Program Files\EMC NetWorker\Management\GST\postgres...
C:\Program Files\EMC NetWorker\nsr\bin

These files must remain unchanged.

Step 3: Retry Installation
Run the installation again.

Step 4: Restore Original Filenames
After the installation attempt (regardless of success or failure), rename all modified DLL files back to their original names.

Step 5: Collect Logs (If Issue Persists)
If the issue continues, gather all installation logs from the most recent attempt and provide them for further troubleshooting and analysis.

 

Products

NetWorker Family, NetWorker Management Console
Article Properties
Article Number: 000456525
Article Type: Solution
Last Modified: 16 يونيو 2026
Version:  3
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