VxRail: Upgrade hang after "Successfully remediate all the hosts"

VxRail update stuck at 99% 

Checking lcm-web.log, we can find the update is in a loop:

2026-04-26T08:45:41.224Z <00000000000000000000000000000000> lcm [WARN] <92> ScriptServiceImpl.java runRemoteScriptBySSH() (703): [/etc/vmware-marvin/scripts/lcm/scripts/check-vc-management-Password: ***
2026-04-26T08:45:41.224Z <00000000000000000000000000000000> lcm [INFO] <92> ScriptServiceImpl.java runRemoteScriptBySSH() (641): Running remote script: sshHost=vc-name.domain-name.com, username=root, scriptName=/etc/vmware-marvin/scripts/lcm/scripts/check-vc-management-Password: ***
2026-04-26T08:45:41.224Z <00000000000000000000000000000000> lcm [INFO] <92> ScriptServiceImpl.java runRemoteScriptBySSH() (644): Using sshd SSH client to upload file: /tmp/marvin-877875750797973846.script
2026-04-26T08:45:41.224Z <00000000000000000000000000000000> lcm [INFO] <92> SshdSSHClient.java sshdSftpUpload() (161):  host: vc-name.domain-name.com
2026-04-26T08:45:41.224Z <00000000000000000000000000000000> lcm [INFO] <92> SshdSSHClient.java createSshdSession() (67): start to create apache sshd session with host : vc-name.domain-name.com
2026-04-26T08:45:41.439Z <00000000000000000000000000000000> lcm [INFO] <92> SshdSSHClient.java sshdSftpUpload() (177): Start to upload file to : vc-name.domain-name.com/xxx.xx.xx.x:22, targetFolder /tmp/marvin-877875750797973846.script
2026-04-26T08:45:41.655Z <00000000000000000000000000000000> lcm [INFO] <92> SshdSSHClient.java sshdSftpUpload() (180): localFiles : [/tmp/marvin-877875750797973846.script]
2026-04-26T08:45:41.657Z <00000000000000000000000000000000> lcm [INFO] <92> SshdSSHClient.java createSshdSession() (67): start to create apache sshd session with host : vc-name.domain-name.com

/etc/vmware-marvin/scripts/lcm/scripts/check-vc-management-password-expires.sh always returns 2 instead of 0 with prompting cannot decode expire days.

vCenter management account can log in without issues.

Check the script and manually run it for the management account:

root@vc-name [ /tmp ]# /usr/lib/vmware-vmafd/bin/dir-cli user find-by-name --account "VXRAILMGR" --password "xxxxxxxxxxxx" --level 2
Account: VXRAILMGR

UPN: VXRAILMGR@VSPHERE.LOCAL

Account disabled: FALSE

Account locked: FALSE

Password never expires: FALSE

Password expired: FALSE

Password expiry: never

Use the script to check the administrator account:

root@vc-name [ /tmp ]# /usr/lib/vmware-vmafd/bin/dir-cli user find-by-name --account "ADMINISTRATOR" --password "xxxxxx"  --level 2

Account: ADMINISTRATOR

UPN: Administrator@VSPHERE.LOCAL

Account disabled: FALSE

Account locked: FALSE

Password never expires: TRUE

Password expired: FALSE

Password expiry: N/A

Update the management account to never expire:

root@vc-name [ /tmp ]# /usr/lib/vmware-vmafd/bin/dir-cli user modify --account  "VXRAILMGR"  --password-never-expires

Enter password for administrator@vsphere.local:

Password set to never expire for [VXRAILMGR].

root@vc-name [ /tmp ]#  /usr/lib/vmware-vmafd/bin/dir-cli user find-by-name --account "VXRAILMGR" --password "xxxxxx" --level 2

Account: VXRAILMGR

UPN: VXRAILMGR@VSPHERE.LOCAL

Account disabled: FALSE

Account locked: FALSE

Password never expires: TRUE

Password expired: FALSE

Password expiry: N/A

The upgrade went forward and was completed.