PowerProtect DM:NAS 还原失败,ARN0010 NAS 资产未配置地址

Summary: 还原和 FLR 不适用于从设备中删除的 NAS 服务器。

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.

Symptoms

在 PowerStore 中,NAS 服务器已停用,因此被删除。因此,资产显示为未检测到

需要从 NAS 服务器拷贝已删除的共享,从 PowerProtect Data Manager 触发了还原,但恢复失败,并显示以下错误:

UI 中的错误:

UI 中的错误:ARN0010无法处理 NAS 还原请求

nasdm.log 作业日志中,可以看到以下错误:

nasdm.2026-04-03.0.log.gz: 2026-04-03T10:12:21.907Z ERROR [] [pool-55065-thread-1] [][][TASK_ID:b84a03c0f638133a][TRACE_ID:acb0e52b213ac307;JOB_ID:9299e34155d0c00f][] [c.e.d.e.n.a.ActivityUtility.failTask(47)] -  Error :Source NAS asset NAS_ASSET does not have an address configured. 
com.emc.dpsg.ecdm.nasdm.exception.ServerInfoException: Source NAS asset NAS_ASSET does not have an address configured.
	at com.emc.dpsg.ecdm.nasdm.utils.RequestProcessorUtil.lambda$validateSourceAsset$20(RequestProcessorUtil.java:1080)
	at com.emc.dpsg.ecdm.nasdm.appManager.BaseNotificationMessageHandler.throwIf(BaseNotificationMessageHandler.java:78)
	at com.emc.dpsg.ecdm.nasdm.utils.RequestProcessorUtil.validateSourceAsset(RequestProcessorUtil.java:1077)
	at com.emc.dpsg.ecdm.nasdm.service.NasFlrProcessorService.prepareFlrRestoreRequest(NasFlrProcessorService.java:151)
	at com.emc.dpsg.ecdm.nasdm.service.restore.NasFLRJobHandler.execute(NasFLRJobHandler.java:126)
	at com.emc.dpsg.ecdm.nasdm.service.restore.NasFLRJobGroupHandler.lambda$executeFLRTask$14(NasFLRJobGroupHandler.java:347)
	at com.emc.brs.tracing.api.LogTracingRunnableWrapper.run(LogTracingRunnableWrapper.java:36)
	at java.base/java.util.concurrent.Executors$RunnableAdapter.call(Executors.java:539)
	at java.base/java.util.concurrent.FutureTask.run(FutureTask.java:264)
	at java.base/java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1136)
	at java.base/java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:635)
	at java.base/java.lang.Thread.run(Thread.java:840)

Cause

从 PowerStore 中删除原始 NAS 服务器,之后用户重新运行发现。因此,最初在该 NAS 服务器下发现的共享被标记为“未检测到”。在还原操作期间,这会导致 NASDM 层出现故障,因为严格的源资产验证预期原始 NAS 服务器存在。

Resolution

此问题计划在下一个 PowerProtect Data Manager 版本中得到解决。

如果在版本 20.1 或更低版本中遇到此问题,请向戴尔支持提出 支持服务请求,并引用本文 ID 以获取热修复程序。

 

 

 

 

Affected Products

PowerProtect Data Manager
Article Properties
Article Number: 000463617
Article Type: Solution
Last Modified: 12 يونيو 2026
Version:  2
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