PowerFlex: "Unable to list Tenants" error in PowerFlex Manager UI

An error stating "Error initializing provider Unable to list Tenants" is seen when attempting to edit "Remote Users/Groups" from PowerFlex Manager UI:

The error is reported in "sso" pods:

# check both sso pods
delladmin@mvm01:~> kubectl -n powerflex logs "$(kubectl -n powerflex get pod -l "app=sso" -o name | head -1)" | grep -i "list tenants"
delladmin@mvm01:~> kubectl -n powerflex logs "$(kubectl -n powerflex get pod -l "app=sso" -o name | tail -1)" | grep -i "list tenants"
2026-03-31T14:56:10.797Z ERROR 1 --- [nio-8083-exec-6] com.dell.sso.clients.CIAMClient : List Tenants request failed I/O error on GET request for "https://pacific.powerflex.svc/rest/v1/tenants": PKIX path validation failed: java.security.cert.CertPathValidatorException: validity check failed
org.springframework.web.client.ResourceAccessException: I/O error on GET request for "https://pacific.powerflex.svc/rest/v1/tenants": PKIX path validation failed: java.security.cert.CertPathValidatorException: validity check failed
2026-03-31T14:56:10.801Z ERROR 1 --- [nio-8083-exec-6] c.dell.sso.controllers.CIAMController : CIAM API init failed: Unable to list Tenants

Check for errors from "pacific" pod in the same timeframe:

# use time value from previous output (e.g. 1901-01-01T00:00:00Z)
delladmin@mvm01:~> kubectl -n powerflex logs "$(kubectl -n powerflex get pod -l "release=pacific" -o name)" --since-time "2026-03-31T14:56:10Z" | grep "error"
time="2026-03-31T14:56:10.778Z" level=info msg="http: TLS handshake error from 172.26.1.182:35466: remote error: tls: unknown certificate" prog="ciam service"

The "sso" pods are unable to communicate with "pacific" pod, usually related to TLS certificate errors. This issue is observed after configuring a LDAP provider or after certain operations (pod deletion, certificate renewal,...).

Restart "pacific" pod:

kubectl -n powerflex rollout restart deployment pacific
kubectl -n powerflex rollout status deployment pacific

Please note other issues may also raise the same error message in PowerFlex Manager.
Contact Dell support if issue persists after applying this resolution.

Affected Versions:
PowerFlex 4.x

Fixed Versions:
(future release)