IDRAC10: SRV016 Warning During Supportassist Log Collection Due to Storage Controller Log Export

Summary: Integrated Remote Access Controller (iDRAC10) logs SRV016 reporting a timeout exporting logs and log collection, caused by checks during TTY log gathering, on firmware 1.30.50.xx.

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Symptoms

A warning message is logged in the Lifecycle Controller logs:

SRV016 : Unable to export Storage Controller Log information for controller xxxxx because the export did not complete within the allocated time.

Dell SupportAssist log collection may take nearly an hour to finish.

Cause

The issue is caused by running drive checks that should be skipped when collecting storage TTY logs. These unnecessary checks prevent the export of Storage Controller Log information within the allocated time.

 

Note: The issue occurs on iDRAC10 firmware versions 1.30.50.Xx and is addressed an upcoming firmware release (expected September 2026).

Resolution

Procedure:

  1. Reboot the iDRAC.
Caution: Ensure that no active sessions are using the iDRAC before reboot.

 

  1. Run the Dell SupportAssist log collection again. The first invocation after the reboot should succeed.
  2. If the issue recurs, clear the Storage Logs option during the Dell SupportAssist log collection.
  3. Plan to update iDRAC firmware to an upcoming version which contains a fix for this issue (expected release is in September 2026).

 

Note: Dell engineering is aware of the issue and planning to provide a firmware fix in an upcoming release.

Affected Products

PowerEdge R470, PowerEdge R4715, PowerEdge R570, PowerEdge R5715, PowerEdge R670, PowerEdge R6715, PowerEdge R6725, PowerEdge R770, PowerEdge R770AP, PowerEdge R7715

Products

Rack Servers, PowerEdge R7725, PowerEdge R7725xd, PowerEdge XE7740, PowerEdge XE7745, PowerEdge XE8712, PowerEdge XE9712, Poweredge XE9712 with iDRAC, PowerEdge XE9780, PowerEdge XE9780L, PowerEdge XE9780LAP, PowerEdge XE9785, PowerEdge XE9785L , PowerEdge XR8000-P, PowerEdge XR8720t ...
Article Properties
Article Number: 000495521
Article Type: Solution
Last Modified: 19 أغسطس 2026
Version:  1
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