Data Domain: How to Configure and Manage SupportAssist Connectivity Using CLI Commands

Summary: This article describes how to use the Support Connectivity CLI command family to register, configure, monitor, and manage SupportAssist connectivity.

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Instructions

Note: This CLI command set is new to DDOS versions 8.9.0.0 and later.

The DD-CLI supports both Direct and Gateway connectivity modes and includes commands for: 

  • registration,
  • configuration,
  • remote access,
  • contact management,
  • service status,
  • connectivity testing,
  • Dell AIOps, and
  • Cyber Security features.
  1. Register the system with SupportAssist using the appropriate connectivity mode:

Registration sets the connectivity mode and enables subsequent SupportAssist configuration tasks.

    • Direct mode:

support connectivity register access-key <access-key> pin <pin> mode direct

    • Gateway mode:

 support connectivity register access-key <access-key> pin <pin> mode gateway ipaddress <gateway-address>

  1. Modify the connectivity mode when required:

Use this command to change how the system connects to Dell services.

    1. switch to Gateway mode:

support connectivity config modify mode gateway ipaddress <gateway-address>

    1. Switch to Direct mode:

support connectivity config modify mode direct

  1. Display the current SupportAssist configuration:

support connectivity config show

  1. Review the configured connectivity mode, remote access status, and configured gateway endpoints.
  2. Enable or disable SupportAssist remote access:

Use 'remote-access' commands to control Dell support access to the system.

    • Enable:

support connectivity remote-access enable

    • Enable with a specific IP address:

support connectivity remote-access enable ipaddress <ip-address>

    • Disable:

support connectivity remote-access disable

  1. Verify the current remote access status:

Confirm whether remote access is enabled or disabled

support connectivity remote-access show

  1. Review configured SupportAssist contact information:

This command displays primary contact details and any configured contact preferences.

support connectivity contacts show

  1. Configure contact information interactively:

Follow the prompts to enter primary contact information and optional secondary contact details.

support connectivity contacts set

  1. Check the SupportAssist service status:

This command displays the current ESE service status.

support connectivity status

  1. Test connectivity to Dell services:

Verify successful communication with the configured endpoint:

    • Direct mode:

support connectivity test mode direct

    • Gateway Mode:

support connectivity test mode gateway ipaddress <gateway-address>

  1. Send a test event and verify delivery:

Use these commands to validate end-to-end event delivery.

    • Send test event:

support connectivity test send-event

    • View delivery status:

support connectivity test show

  1. Manage Dell AIOps:

Dell AIOps requires SupportAssist to be enabled.

    • Enable:

support connectivity aiops enable

    • Disable:

support connectivity aiops disable

    • Check status:

support connectivity aiops status

  1. Manage Cyber Security features:

Cyber Security requires Dell AIOps to be enabled before activation.

    • Enable:

support connectivity cybersec enable

    • Disable:

support connectivity cybersec disable

    • Check status:

support connectivity cybersec status

  1. Reset the SupportAssist configuration if required:

support connectivity hardreset

Affected Products

Data Domain

Products

Data Domain Deduplication Storage Systems, DD OS Licensed Features
Article Properties
Article Number: 000496456
Article Type: How To
Last Modified: 07 أغسطس 2026
Version:  1
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