How to determine which NetWorker logs are required for backup/restore/clone CloudBoost Appliance operation failures

Summary: This article describes how to determine which NetWorker logs are required for backup/restore/clone CloudBoost Appliance operation failures.

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.
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Instructions

Certain logs are required when troubleshooting issues related to NetWorker backup, restore, or clone operations with CloudBoost Appliance:

On the CloudBoost appliance, set the Debug level of running nsrexecd, nsrsnmd and nsrmmd to 2:

dbgcommand -p `pid of nsrexecd` Debug=2 PrintDevInfo 

dbgcommand -p `pidof nsrsnmd` Debug=2 PrintDevInfo 

dbgcommand -p `pidof nsrmmd` Debug=2 PrintDevInfo

Setting the Debug level 2 to nsrsnmd, sets the Debug level 2 to newly spawned nsrmmd child processes (but not existing processes). 

For additional debug level log for MagFS on client and CB appliance, run the following sequence on client and CB appliance:

nsr_shutdown 

export CB_LOG_LEVEL=2 

/etc/init.d/networker start

Reproduce the issue and collect all logs from the following CloudBoost Appliance locations:

daemon.raw
/nsr/logs/cloudboost
/nsr/cache/cloudboost
/var/log/rails/maginatics.log

 

Affected Products

NetWorker Series

Products

CloudBoost, CloudBoost Virtual Appliance, NetWorker Series
Article Properties
Article Number: 000019319
Article Type: How To
Last Modified: 10 ذو الحجة 1447
Version:  6
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