NetWorker: After install, NetWorker client services did not start returned error: nsr_shutdown: There are currently no running NetWorker processes

Summary: After installing the NetWorker Client software on a Linux system, services did not start returned error: nsr_shutdown: There are currently no running NetWorker processes.

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Symptoms

The NetWorker client software fails to install on a Linux system.
The system is not a NetWorker server, only the client software is installed to perform file system backups.
The installation fails with the following output:

Client_server:/tmp # rpm -ivh lgtoclnt-#.#.#.#.x86_64.rpm
Preparing... ########################################### [100%]
nsr_shutdown: There are currently no running NetWorker processes.

Client_server:/tmp # /etc/init.d/networker start

Client_server:/tmp # /etc/init.d/networker status
nsr_shutdown: There are currently no running NetWorker processes.

Cause

Unknown

Resolution

WARNING: The actions plan involves reinstalling NetWorker with a fresh installation folder. This action plan is appropriate for NetWorker clients. Do not perform these steps if the system is a NetWorker server. Completing these steps on a NetWorker server would bring the server up without any clients configured or backup databases. This is correctable; however, this must be known before proceeding.

Perform the following from a root/elevated shell on the client:

  1. Confirm if the client software is installed:
rpm -qa | grep lgto

Or on Ubuntu/Debian systems:

dpkg -l | grep lgto
  1. Using the client package name from the above command, remove the client software:
rpm -e lgtoclnt-#.#.#.#
Or on Ubuntu/Debian systems:
dpkg -r lgtoclnt-#.#.#.#
  1. Rename the nsr folder:
mv /nsr /nsr.old
  1. Reinstall NetWorker using your NetWorker client package version:
rpm -ivh lgtoclnt-#.#.#.#.rpm
Or on Ubuntu/Debian systems:
dpkg -i lgtoclnt-#.#.#.#.deb
  1. Start the client service and configure it for automatic startup:
systemctl start networker
systemctl enable networker
Or:
/etc/init.d/networker start
  1. Validate service status:
systemctl status networker
Or:

Additional Information

NOTE: It may be necessary to reset Client and NetWorker server peer certificates: NetWorker: How to clear NSR peer information mismatches automatically using nsradmin -C

Affected Products

NetWorker, NetWorker Series

Products

NetWorker Series
Article Properties
Article Number: 000031405
Article Type: Solution
Last Modified: 29 رمضان 1447
Version:  4
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