Avamar: VSS failure (Event ID 8193)

Summary: Volume Shadow Copy Service (VSS) backups are failing with the VSS Event ID 8193 generated on the client.

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.

Symptoms

Volume Shadow Copy Service (VSS) backups are failing with the VSS Event ID 8193 generated on the client.

VSS backups fail with the errors: 

avvss Error <8327>: Unable to successfully process [Wo], targets System State/BootableSystemState/ASR (C:)
System State/BootableSystemState/System
System State/BootableSystemState/Registry
 

The VSS error Event ID 8193 was found on the server with the statement:

Volume Shadow Copy Service error: Unexpected error calling routine ConvertStringSidToSid([S-x].bak).  hr = 0x80070539, The security ID structure is invalid
 
   OnIdentify event
   Gathering Writer Data
 
   Execution Context: Shadow Copy Optimization Writer
   Writer Class Id: {4dc3bdd4-ab48-4d07-adb0-3bee2926fd7f}
   Writer Name: Shadow Copy Optimization Writer
   Writer Instance ID: {8db89871-83d2-4e39-b4fd-34b73f889c10}

 

 

 Event viewer screenshot 

 

Examining the registry (with the Registry Editor tool regedit) found the following entry located at HKLM\Software\Microsoft\Windows NT\CurrentVersion\ProfileList:

 regedit screenshot 

 

Cause

The error is due to invalid entries in the registry, where .bak entries are located at HKLM\Software\Microsoft\Windows NT\CurrentVersion\ProfileList.

Resolution

Consult to the System administrator or Microsoft support to apply the following recommended solution:
  1. Open the Registry Editor with regedit.
  2. Go to HKLM\Software\Microsoft\Windows NT\CurrentVersion\ProfileList.
  3. Find the entry that ends with the ".bak"
  4. Backup the registry
  5. Delete that entry with the ".bak" extension.
  6. Reboot the server 

Additional Information

Affected Products

Avamar

Products

Avamar, Avamar Client for Windows
Article Properties
Article Number: 000041709
Article Type: Solution
Last Modified: 04 شوال 1447
Version:  6
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