Avamar: Client registration fails because a Client hostname is longer than 63 characters

Summary: Client registration fails because the Client hostname is longer than 63 characters.

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.

Symptoms

When installing the AVE Client package, a failure error occurs when a Client hostname is longer than 63 characters.

The following error is logged:

"1" Client installation could not complete successfully because the hostname contains more than 63 characters.

Cause

This is a known Avamar Administrator limitation documented in the Avamar v7.5.1 Release Notes (Page 9, reference 290306).

Resolution

To work around this issue, ensure that the hostname does not contain more than 63 characters.

This can be done by adding the correct hostnames to the local hosts files of the AVE and client before completing the installation.

Affected Products

Avamar

Products

Avamar, Avamar Server
Article Properties
Article Number: 000167546
Article Type: Solution
Last Modified: 06 شوال 1447
Version:  5
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