Avamar user interface failed to create subprocess
Summary: When you open Administrator icon, in order to open Avamar user interface on a windows machine customer receives the following: Error message "Failed to create subprocess" window.
Symptoms
Avamar Administrator has been installed on Windows Machine, however, the program cannot be started. Error message "Failed to create subprocess."
Cause
1. Java Runtime Environment (JRE) or Java Development Kit (JDK) is not installed or it has been uninstalled.
2. JRE or JDK is upgraded and the installation folder has been changed.
3. NtfsDisable8dot3NameCreation is configured incorrectly in the Windows registry.
4. Avamar user interface icon has a shortcut parameter that is incorrect.
Resolution
1. Right-click Avamar user interface icon, choose parameter, and see target link like this:
"C:\Program Files (x86)\avs\administrator\19.4.100-116\bin\mcgui.bat" C:\PROGRA~2\Java\jre7
2. Go to C:\PROGRA~2\Java\jre7 and confirm that JRE is installed and javaw.exe is there, if not. Fully uninstall and then reinstall both JRE and Avamar user interface.
3. Run "fsutil.exe behavior query disable8dot3" in the Windows command prompt to check if 8dot3 is disabled, refer to the following article to enable it, note, a reboot may be required.
NtfsDisable8dot3NameCreation
https://learn.microsoft.com/en-us/previous-versions/windows/it-pro/windows-server-2003/cc778996(v=ws.10)?redirectedfrom=MSDN
4. If the shortcut target is C:\Program Files (x86)\Java\jre7, change it to C:\PROGRA~2\Java\jre7.
Alternate plan to *8dot3name" customer can make a junction.
1. Go to C:\PROGRA~2\Java\jre7 and confirm that JRE is installed and javaw.exe is there, if not, fully uninstall and then reinstall both JRE and Avamar user interface.
2. In an administrator, command window type the following:
C:>mklink /J AVSjava "C:\Program Files\Java"
3. Right-click Avamar user interface icon, choose parameter, and see target link like this:
"C:\Program Files (x86)\avs\administrator\19.4.100-116\bin\mcgui.bat" C:\AVSjava\jre7