Avamar:PDM 無法升級 7.3 版中的代理,並出現錯誤「刪除代理時發生錯誤」

Summary: 代理部署管理 (PDM) 無法升級 7.3 版中的代理,出現錯誤「刪除代理時發生錯誤」。

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.

Symptoms

代理部署管理 (PDM) 工具無法將 Avamar 代理從舊版本 (7.2) 升級至新版本 (7.3),主控台中顯示下列錯誤報告。

Error deleting proxy
PDM 主控台中出現錯誤

 

Cause

您可以在部署管理日誌中找到該錯誤,該日誌指示跨多個數據存儲的代理磁碟導致了此問題。

/usr/local/avamar/var/log/vcs/deploymentmanager.log

2017-02-03T05:57:24.229+0530 TRACE [pool-3-thread-6][ impl.ConnectionManagerService#   releaseSession]: Releasing connection manager session: id=...1dc854f2ba11
2017-02-03T05:57:24.229+0530 TRACE [pool-3-thread-6][ impl.ConnectionManagerService# waitForVcSession]: Requesting connection manager vsphere session
2017-02-03T05:57:24.299+0530 TRACE [pool-3-thread-6][ impl.ConnectionManagerService# waitForVcSession]: Acquired vsphere session: ...03d7372986e8
2017-02-03T05:57:24.329+0530 ERROR [pool-3-thread-6][                 domain.Update#  getUpdateParams]: Unsupported configuration (proxy disks over multiple datastores)
2017-02-03T05:57:26.351+0530 TRACE [pool-3-thread-6][             util.VcConnection#            close]: Logging out of VC session
2017-02-03T05:57:26.351+0530 TRACE [pool-3-thread-6][ impl.ConnectionManagerService#   releaseSession]: Releasing connection manager session: id=...03d7372986e8
2017-02-03T05:57:26.352+0530 ERROR [pool-3-thread-6][           worker.UpdateWorker#              run]: Error updating proxy
java.lang.NullPointerException
        at com.emc.avamar.vmware.deploymanager.domain.Update.update(Update.java:68)
        at com.emc.avamar.vmware.deploymanager.worker.UpdateWorker.run(UpdateWorker.java:139)
        at java.util.concurrent.Executors$RunnableAdapter.call(Unknown Source)
        at java.util.concurrent.FutureTask.run(Unknown Source)
        at java.util.concurrent.ThreadPoolExecutor.runWorker(Unknown Source)
        at java.util.concurrent.ThreadPoolExecutor$Worker.run(Unknown Source)
        at java.lang.Thread.run(Unknown Source)
2017-02-03T05:57:26.352+0530 DEBUG [pool-3-thread-6][             worker.TaskWorker#teTaskDescription]: Updating task description:
2017-02-03T05:57:26.358+0530 INFO  [pool-3-thread-6][             worker.TaskWorker#    sendTaskError]: Sending fault com.emc.avamar.vmware.vcs.deploymanager.delete_proxy_fault

位於不同資料存放區的 Avamar 代理磁碟範例

Attached Disk  : [VMFS-Production-Tier2-12] proxydisk.vmdk
Attached Disk  : [VMFS-Production-Tier2-70] proxydisk_3.vmdk

 

Resolution

建議與 vCenter 管理員連絡,為該代理 VM 的完整資料存放區執行 Storage vMotion。

 

Affected Products

Avamar

Products

Avamar, Avamar Client for VMware
Article Properties
Article Number: 000170538
Article Type: Solution
Last Modified: 18 ذو القعدة 1447
Version:  7
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