DPA: NetWorker Data Collection Requests Fail with Error Running Nsradmin against Server

Summary: This article discusses an issue where all data collection requests for Data Protection Advisor (DPA) fail with an "error running nsradmin against server" message. This problem occurs because of a NetWorker authentication issue related to an expired security token. ...

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Symptoms

All data collection requests for NetWorker failing with an error running nsradmin against the server. 

Observations from agent in debug:

DBG1    48066.48109    20200402:164006      com.base.runcmd - csystemopen(): cmd to run is: '/usr/sbin/nsradmin'

DBG1    48066.48109    20200402:164006      com.base.runcmd - csystemopen(): argument 0 is nsradmin
DBG1    48066.48109    20200402:164006      com.base.runcmd - csystemopen(): argument 1 is -s
DBG1    48066.48109    20200402:164006      com.base.runcmd - csystemopen(): argument 2 is nwserv.domain.com
DBG1    48066.48109    20200402:164006      com.base.runcmd - csystemopen(): input is . type: NSR
show type; version; hostname
print
quit
DBG2    48066.48109    20200402:164007      com.base.runcmd - csystemreadline(): select took 1.00503 seconds. 3598.99 seconds left
DBG2    48066.48109    20200402:164008      com.base.runcmd - csystemreadline(): select took 0.995401 seconds. 3598 seconds left
DBG2    48066.48109    20200402:164008        com.base.i18n - convertToUTF8Data(): convdata->conv is NULL
DBG1    48066.48109    20200402:164008      com.base.runcmd - csystemreadline(): failed to write to child
DBG1    48066.48109    20200402:164008      com.base.runcmd - csystemclose(): child exited with status 1


When running the command manually on NetWorker directly, the command runs correctly/without a problem.

When checking status on NetWorker, the following message appears: 

Test # 9 - Checking for unmounted devices ... 144502:nsrd: Unable to set user privileges
based on user token for root on nwserv.domain.com: Security token has expired.


 

Cause

This is a NetWorker authentication issue.

Resolution

Refer to the following KB article for NetWorker to resolve the issue with authentication:
DPA: Job Monitor on NetWorker 9.0.1 is not working

Contact support for more information.
 

Affected Products

Data Protection Advisor

Products

Data Protection Advisor
Article Properties
Article Number: 000173604
Article Type: Solution
Last Modified: 24 ذو الحجة 1447
Version:  5
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