NVP-vProxy: VM restore fails "Unable to find a usable volume for recovery of saveset"

Summary: NetWorker VMware Protection (NVP) Virtual Machine (VM) restore fails. The error returned is "Unable to find a usable volume for recovery of saveset."

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Symptoms

Virtual Machine (VM) recovery that is performed through the NetWorker VMware Protection (NVP) vProxy appliance fails with the following error in the recovery output:

153335:nsrvproxy_recover: Virtual machine recovery failed: Unable to find a usable volume for recovery of saveset ####
180579:nsrmm: SSID#/CloneID# is not in the media index.

Cause

The NetWorker VM saveset needed for restore is expired (fl = cE, ssflags = vrEF)

mminfo -kot -q vmname=VM_NAME -r volume,name,savetime,ssid,cloneid,ssflags

root@linux1:~# mminfo -kot -q vmname=winclient02 -r volume,name,savetime,ssid,cloneid,ssflags
 volume        name                             date   ssid          clone id ssflags
VMBackupPool.001 vm:502153fa-fe79-c07e-ff8a-79dbf166e66f:vcsa.amer.lan 11/13/2022 594652987 1668394811 vrEF

NetWorker: Understanding Save Set Flags

Resolution

  1. Run the following commands to change expired save set to recoverable.
     
Option 1. If the save set is still present in Data Domain, we can scan it back into the media database.

scanner -m -S VM_backup_SSID device_name

Option 2. Change the save set to notrecyclable and then change expiration accordingly.
  1. Get the ssid and cloneid of the backup:
mminfo -kot -q vmname=VM_NAME -r volume,name,savetime,ssid,cloneid,ssflags
 
  1. Using the ssid and cloneid, set the save set to notrecyclable
nsrmm -o notrecyclable -S SSID/Cloneid ​​​​​​ 
root@linux1:~# nsrmm -o notrecyclable -S 594652987/1668394811          
Mark save set copy 594652987/1668394811 as not recyclable? yes
  1. Set the retention to a date of your choosing:
nsrmm -e "mm/dd/yy" -S SSID/cloneid 
root@linux1:~# nsrmm -e "12/16/2022" -S 594652987/1668394811
If this saveset has dependents with longer retention periods, the dependent savesets will not be browsable after the retention policy expiration date `Fri Dec 16 00:00:00 2022'.
Are you sure you want to change the retention policy expiration of this saveset to `Fri Dec 16 00:00:00 2022'? (yes/no)  [no] yes
The retention time for the save set name 'vm:502153fa-fe79-c07e-ff8a-79dbf166e66f:vcsa.amer.lan' with save set ID '594652987' has been changed to 'Fri Dec 16 00:00:00 2022'.
  1. Validated the flags showing cr
mminfo -avot -q ssid=VM_data_SSID 
 volume        type   client           date     time         size ssid      fl   lvl name
VMBackupPool.001 Data Domain vcsa.amer.lan 11/13/2022 07:00:12 PM 188 GB 594652987 cr full vm:502153fa-fe79-c07e-ff8a-79dbf166e66f:vcsa.amer.lan
VMClonePool.001 Data Domain vcsa.amer.lan 11/13/2022 07:00:12 PM 188 GB 594652987 cr full vm:502153fa-fe79-c07e-ff8a-79dbf166e66f:vcsa.amer.lan
NOTE: VM savesets always appear as "cb" and never as "cr" because they hold no indexes. The way FLR recovery works is similar to BBB, and different from traditional file system backups. No indexes are needed in order to do FLR, just a saveset in a Data Domain device.
  1. Perform the VM restore from the NetWorker Management Console (NMC) or NetWorker Web User Interface (NWUI).

Additional Information

Affected Products

NetWorker

Products

NetWorker Family
Article Properties
Article Number: 000203765
Article Type: Solution
Last Modified: 28 ذو القعدة 1447
Version:  7
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