PowerFlex: Switch OS upgrade failed - transfer failed - IP address in OOB not PFMP subnet

Summary: Unable to upgrade the Switch OS using PFxM.

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.
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Symptoms

PFMP nodes showing Mgmt IP Addresses on the 10.10.10.x subnet:

Kubectl get nodes -o wide
NAME         STATUS   ROLES                       AGE   VERSION          INTERNAL-IP  
pfx01mvm01   Ready    control-plane,etcd,master   32d   v1.24.7+rke2r1   10.10.10.10
pfx01mvm02   Ready    control-plane,etcd,master   32d   v1.24.7+rke2r1   10.10.10.11
pfx01mvm03   Ready    control-plane,etcd,master   32d   v1.24.7+rke2r1   10.10.10.12

Switch the IP Address from the inventory logs showing that it is on 11.11.11.x subnet.

"mgmt1/1/1": {
           "adminstatus": "up",
           "bandwidth": "1000000000",
           "description": "OOB",
           "operstatus": "up",
           "primary_ipv4": "11.11.11.15/24",
           "type": "base-if:management"

Thin Deployer pod logs from the job performing the upgrade Switch OS job:

"stdout": [
            "image download scp://admin@11.11.11.15:/tmp/PKGS_OS10-Enterprise-\u001bE10.5.4.5.201buster-installer-x86_64.bin",
 
"stdout_lines": [     
                "Image Upgrade State:     idle",
                "==================================================",
                "File Transfer State:     transfer-failed",
                "--------------------------------------------------",
                "  State Detail:          Failed: Couldn't connect to server",

 

Impact

Unable to upgrade the Switch OS using PFxM.

Cause

This is a recognized software code problem. When the Switch IP address is located on an "OOB" network rather than the PFMP Management subnet, PFxM encounters a failure in transferring the files for the upgrade.

This issue is mentioned in the PowerFlex 4.5 Release notes for issue VXFM-35909.

Resolution

Manually upgrade the Switch OS. 

See the section "Upgrade the Dell PowerSwitch Switches" for instructions from the below link:

PowerFlex Rack Upgrade Guide

Additional Information

Impacted Versions

PowerFlex 4.x

Fixed In Version

TBD

Products

VxFlex Ready Nodes, PowerFlex appliance R650, PowerFlex appliance R6525, PowerFlex appliance R660, PowerFlex appliance R6625, Powerflex appliance R750, PowerFlex appliance R760, PowerFlex appliance R7625, PowerFlex custom node , PowerFlex custom node R650, PowerFlex custom node R6525, PowerFlex custom node R660, PowerFlex custom node R6625, PowerFlex custom node R750, PowerFlex custom node R760, PowerFlex custom node R7625, PowerFlex rack connectivity, VxFlex Ready Node, VxFlex Ready Node R640, VxFlex Ready Node R740xd, PowerFlex appliance R640, PowerFlex appliance R740XD, PowerFlex appliance R7525, PowerFlex appliance R840, VxFlex Ready Node R840 ...
Article Properties
Article Number: 000222614
Article Type: Solution
Last Modified: 24 ذو القعدة 1447
Version:  2
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