Data Domain: Data is not sending to CloudIQ: 'Skipped' error
Summary: All connectivity from the Data Domain to the Secure Connect Gateway is working, but CloudIQ is not receiving data.
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Not all product versions are identified in this article.
Symptoms
sysadmin@datadomain# support connectemc show history
Message Type Time Completed Result
------------ --------------------- --------
CloudIQ "2024-04-29 00:00:01" Skipped
CloudIQ "2024-04-29 00:02:01" Skipped
CloudIQ "2024-04-29 00:05:02" Skipped
CloudIQ "2024-04-29 00:10:01" Skipped
CloudIQ "2024-04-29 00:15:01" Skipped
CloudIQ "2024-04-29 00:20:01" Skipped
CloudIQ "2024-04-29 00:25:01" Skipped
CloudIQ "2024-04-29 00:30:02" Skipped
CloudIQ "2024-04-29 00:35:01" Skipped
CloudIQ "2024-04-29 00:40:01" Skipped
CloudIQ "2024-04-29 00:45:01" Skipped
CloudIQ "2024-04-29 00:50:02" Skipped
CloudIQ "2024-04-29 00:55:02" Skipped
CloudIQ "2024-04-29 01:00:01" Skipped
CloudIQ "2024-04-29 01:02:01" Skipped
CloudIQ "2024-04-29 01:05:01" Skipped
CloudIQ "2024-04-29 01:10:02" Skipped
CloudIQ "2024-04-29 01:15:02" Skipped
CloudIQ "2024-04-29 01:20:02" Skipped
CloudIQ "2024-04-29 01:25:01" Skipped
CloudIQ "2024-04-29 01:30:02" Skipped
CloudIQ "2024-04-29 01:35:01" Skipped
CloudIQ "2024-04-29 01:40:01" Skipped
CloudIQ "2024-04-29 01:45:01" Skipped
CloudIQ "2024-04-29 01:50:01" Skipped
CloudIQ "2024-04-29 01:55:01" Skipped
CloudIQ "2024-04-29 02:00:01" Skipped
CloudIQ "2024-04-29 02:02:02" Skipped
CloudIQ "2024-04-29 02:05:01" Skipped
CloudIQ "2024-04-29 02:10:01" Skipped
CloudIQ "2024-04-29 02:15:02" Skipped
CloudIQ "2024-04-29 02:20:02" Skipped
CloudIQ "2024-04-29 02:25:01" Skipped
CloudIQ "2024-04-29 02:30:01" Skipped
CloudIQ "2024-04-29 02:35:01" Skipped
CloudIQ "2024-04-29 02:40:02" Skipped
CloudIQ "2024-04-29 02:45:01" Skipped
CloudIQ "2024-04-29 02:50:01" Skipped
CloudIQ "2024-04-29 02:55:01" Skipped
CloudIQ "2024-04-29 03:00:01" SkippedCause
In
ddr/var/log/debug/sm/dd_telemetry_collector.log, there are two instances of CloudIQ trying to run in parallel. One of them has been running for a long time, which would not allow any other instance of telemetry script to be initiated.
2024-04-29 06:10:01,625 Telemetry Script Started
2024-04-29 06:10:01,678 Number of instances running: 2
2024-04-29 06:10:01,678 PIDs: [25271, 32140]
2024-04-29 06:10:01,678 Previous instance active, ending current instance.
2024-04-29 06:10:01,687 Logged the entry in database.
2024-04-29 06:15:01,876 Telemetry Script Started
2024-04-29 06:15:01,935 Number of instances running: 2
2024-04-29 06:15:01,935 PIDs: [29889, 32140]
2024-04-29 06:15:01,935 Previous instance active, ending current instance.
2024-04-29 06:15:01,944 Logged the entry in database.
2024-04-29 06:19:00 /ddr/var/support/APM00214519088_1714396740_ciq_allday file sent to SRS
2024-04-29 06:20:02,115 Telemetry Script Started
2024-04-29 06:20:02,171 Number of instances running: 2
2024-04-29 06:20:02,171 PIDs: [5342, 32140]
2024-04-29 06:20:02,171 Previous instance active, ending current instance.
2024-04-29 06:20:02,178 Logged the entry in database.
2024-04-29 06:25:01,967 Telemetry Script Started
2024-04-29 06:25:02,027 Number of instances running: 2
2024-04-29 06:25:02,028 PIDs: [9768, 32140]Resolution
Upgrade to one of the below DDOS versions or later:
- DDOS-8.3.0.0
- DDOS-7.13.1.30
- DDOS-7.10.1.70
Affected Products
Data DomainArticle Properties
Article Number: 000224889
Article Type: Solution
Last Modified: 06 ذو القعدة 1447
Version: 3
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