PowerEdge: 17G servers may stop when exiting ePSA diagnostics

Summary: Users attempting to exit Enhanced Pre-Boot System Assessment (ePSA) diagnostics may encounter a system stop upon selecting the Exit option.

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.
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Symptoms

An issue exists wherein a 17th Generation PowerEdge Server may stop when a user selects Exit to leave ePSA diagnostics and reboot. This issue exists with both Intel and AMD equipped servers. There is no functionality impact to ePSA diagnostics.

  • The issue is only encountered upon clicking the Exit option to leave diagnostics and reboot.
  • The issue is only present on servers equipped with iDRAC. Servers equipped with Open Server Manager (OSM) are not affected.

Cause

Root cause investigation is underway.

Resolution

Engineering is aware and advises to reboot the server if this issue is encountered.
Rebooting the server allows it to boot normally. The server does not boot back to ePSA diagnostics or Lifecycle Controller.

Affected Products

OEMR XL R470, OEMR XL R570, OEMR XL R670, OEMR XL R770, OEMR XL R6715, OEMR XL R6725, OEMR XL R7715, OEMR XL R7725, PowerEdge R470, PowerEdge R570, PowerEdge R670, PowerEdge R770, PowerEdge R7715, PowerEdge R7725, PowerEdge XE7740, PowerEdge XE7745
Article Properties
Article Number: 000291042
Article Type: Solution
Last Modified: 05 ذو الحجة 1447
Version:  3
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