PowerScale F/P/PA/B series node is hung
Summary: PowerScale F/P/PA/B series node is non-responsive. Looking at the vConsole/monitor shows output, but unable to interact with it.
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This article is not tied to any specific product.
Not all product versions are identified in this article.
Symptoms
When troubleshooting a PowerScale F/P/PA/B series node that is not responding, you try connecting to vConsole or a monitor. The connection shows messaging similar to the following:
Trying to type using virtual keyboard or directly attached keyboard gets no output.
Cause
OneFS is designed to run as a "headless" server. The OS is not designed to be managed through an attached monitor and keyboard. The output in the screenshot shows normal output from a functioning PowerScale node.
Resolution
Direct console connection requires a null modem cable and a computer. See PowerScale: Steps to connect to serial port when remote connection is not possible for configuring the serial port and null modem connection.
If you are unable to get terminal output once connected with a null modem connection, contact support for further assistance.
Affected Products
Isilon Gen6.5, PowerScale B100, PowerScale F200, PowerScale F210, PowerScale F600, PowerScale F710, PowerScale F900, PowerScale F910, PowerScale P100, PowerScale PA110Article Properties
Article Number: 000336341
Article Type: Solution
Last Modified: 04 رجب 1447
Version: 2
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