NetWorker: La disinstallazione non riesce sull host Windows "Impossibile trovare uno o più prerequisiti"

Summary: Impossibile disinstallare o rimuovere il software NetWorker su Windows dal Pannello di controllo

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Symptoms

  • Impossibile disinstallare o rimuovere il software NetWorker su Windows dal Pannello di controllo
  • La procedura guidata di disinstallazione si avvia, ma non viene completata al termine della procedura.
  • Il registro di disinstallazione riporta il seguente errore:
[0CD4:0EE4][2026-03-05T14:20:14]i201: Planned package: GSTDBUPGRADE, state: Absent, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: No, dependency: Unregister
[0CD4:0EE4][2026-03-05T14:20:14]i299: Plan complete, result: 0x0
[0CD4:0EE4][2026-03-05T14:20:14]i300: Apply begin
[0CD4:0EE4][2026-03-05T14:20:14]i052: Condition 'JvmFullVersion >= v8.0.000.0' evaluates to false.
[0CD4:0EE4][2026-03-05T14:20:14]e000: Error 0x80004005: One or more pre-requisites were not found: installation failed.
[0CD4:0EE4][2026-03-05T14:20:14]e000: Error 0x80070642: UX aborted apply begin.
[0CD4:0EE4][2026-03-05T14:20:15]i399: Apply complete, result: 0x80070642, restart: None, ba requested restart:  No

Cause

Questo problema si verifica se JRE (Java Runtime Environment) o NRE (NetWorker Runtime Environment) utilizzato da NetWorker viene disinstallato prima di NetWorker.

Resolution

  1. Reinstallare NetWorker Runtime Environment per la versione di NetWorker in uso: NetWorker: Versioni dell'ambiente di runtime (NRE)
  2. Una volta installato NRE, disinstallare NetWorker

Affected Products

NetWorker Family, NetWorker
Article Properties
Article Number: 000435901
Article Type: Solution
Last Modified: 16 رمضان 1447
Version:  1
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