NetWorker：卸载在 Windows 主机上失败 “One or more pre-requisites were not found”

Summary: 无法从控制面板卸载或删除 Windows 上的 NetWorker 软件

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Symptoms

  • 无法从控制面板卸载或删除 Windows 上的 NetWorker 软件
  • 卸载向导将启动，但在过程结束时无法完成。
  • 卸载日志报告以下错误：
[0CD4:0EE4][2026-03-05T14:20:14]i201: Planned package: GSTDBUPGRADE, state: Absent, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: No, dependency: Unregister
[0CD4:0EE4][2026-03-05T14:20:14]i299: Plan complete, result: 0x0
[0CD4:0EE4][2026-03-05T14:20:14]i300: Apply begin
[0CD4:0EE4][2026-03-05T14:20:14]i052: Condition 'JvmFullVersion >= v8.0.000.0' evaluates to false.
[0CD4:0EE4][2026-03-05T14:20:14]e000: Error 0x80004005: One or more pre-requisites were not found: installation failed.
[0CD4:0EE4][2026-03-05T14:20:14]e000: Error 0x80070642: UX aborted apply begin.
[0CD4:0EE4][2026-03-05T14:20:15]i399: Apply complete, result: 0x80070642, restart: None, ba requested restart:  No

Cause

如果在 NetWorker 之前卸载 NetWorker 使用的 Java Runtime Environment （JRE） 或 NetWorker Runtime Environment （NRE），则会出现此问题。

Resolution

  1. 重新安装适用于您的 NetWorker 版本的 NetWorker Runtime Environment：NetWorker：运行时环境 （NRE） 版本
  2. 安装 NRE 后，卸载 NetWorker

Affected Products

NetWorker Family, NetWorker
Article Properties
Article Number: 000435901
Article Type: Solution
Last Modified: 16 رمضان 1447
Version:  1
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