Dell Cyber Recovery CyberSense SUSE OS Upgrade From 12 SP5 to 15 SP4 Failed

Summary: Cyber Recovery CyberSense SUSE OS upgrade from 12 SP5 to 15 SP4 failed with step "zypper up" command.

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.

Symptoms

zypper up command was not updating packages:

Screenshot of error message

Note: System reboot required.

Backend: classic_rpmtrans
Continue? [y/n/v/...? shows all options] (y): y
Retrieving: libruby2_1-2_1-2.1.9-18.1.x86_64 (SLES12-SP5-Pool)
Failed to provide package libruby2_1-2_1-2.1.9-18.1.x86_64 (SLES12-SP5-Pool). Do you want to retry retrieval?

[SUSE_Linux_Enterprise_Server_x86_64:SLES12-SP5-Pool|plugin:/susecloud?credentials=SUSE_Linux_Enterprise_Server_x86_64&path=/repo/SUSE/Products/SLE-SERVER/12-SP5/x86_64/product/] Can l
x86_64.rpm' from repository 'SUSE_Linux_Enterprise_Server_x86_64:SLES12-SP5-Pool'
History:
 - Unsupported URI scheme in 'plugin:/susecloud?credentials=SUSE_Linux_Enterprise_Server_x86_64&path=/repo/SUSE/Products/SLE-SERVER/12-SP5/x86_64/product/'.
 - Can't provide ./x86_64/libruby2_1-2_1-2.1.9-18.1.x86_64.rpm

Cause

After zypper up command failed, Cyber Recovery upgrade from 8.12 version to 8.15 failed as no available repositories.

Resolution

Remove repositories with the below commands:

Zypper mr. -d SLES12

Zypper mr -d SLES-SP5-pool

Zypper mr -d SLE-SDK12-SP5pUpdates

Ater removing the repositories, the CyberSense upgrade completed successfully

See the below outputs:

cybersense:~ # zypper mr -d SLES12-SP5-Pool
Repository 'SUSE_Linux_Enterprise_Server_x86_64:SLES12-SP5-Pool' has been successfully disabled.
cybersense:~ # zypper mr -d SLE-SDK12-SP5-Updates
Repository 'SUSE_Linux_Enterprise_Software_Development_Kit_x86_64:SLE-SDK12-SP5-Updates' has been successfully disabled.
cybersense:~ #

Products

Cyber Recovery Series, CyberSense
Article Properties
Article Number: 000459272
Article Type: Solution
Last Modified: 17 محرم 1448
Version:  2
Find answers to your questions from other Dell users
Support Services
Check if your device is covered by Support Services.