NetWorker: DDBA backup fails with the lockbox fingerprint error

Summary: This article describes the solution if the lockbox errors with fingerprint changed.

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.
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Symptoms

Error:

The Lockbox stable value threshold was not met because the system fingerprint has changed. To reset the system fingerprint, open the Lockbox using the passphrase.

Cause

When a major update of the host system causes multiple SSVs to change, the required number of SSVs might not match when the host tries to access the lockbox during a backup or restore operation.

Resolution

If you encounter this error, you can complete the following operation to enable the lockbox access for the host:
 

  • In a standalone system, re-create the lockbox for the host and perform the registration again.
    To re-create the lockbox.
mv /var/opt/ddbda/lockbox /var/opt/ddbda/lockbox.bad
ddbmadmin -P -z <path-to-tul-file>
  • In a high-availability system with a shared lockbox:
  1. Revoke the lockbox access of the host by running the ddbmadmin -R command from another host.
  2. Grant the lockbox access to the host by running the ddbmadmin -G command from another host.

Affected Products

Database App Agent, NetWorker

Products

NetWorker Family
Article Properties
Article Number: 000164449
Article Type: Solution
Last Modified: 31 مارس 2026
Version:  5
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