Data Protection Advisor - PowerProtect Data Manager Jobmonitor randomly failing with NullPointerException
Summary: PowerProtect Data Manager jobmonitor randomly fails with: "NullPointerException(null)" or "ProcessingException(Unable to invoke request)"
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Symptoms
Reports for PowerProtect Data Manager are not working or are not correct.
The jobmonitor request randomly fails with:
"NullPointerException(null)" or "ProcessingException(Unable to invoke request)"
Steps to confirm the issue:
1. Put the agent that is monitoring PowerProtect Data Manager in debug:
UI: Data Collection > Agents
Select or click on the agent > click on the Data Collection Agent Settings on top.
Set the Log Level to DEBUG LOW.
2. Allow a jobmonitor request run when the problem occurs.
3. The following is observed in the dpaagent.log (<install dir>/dpa/agent/logs/dpaagent.log)
The jobmonitor request randomly fails with:
"NullPointerException(null)" or "ProcessingException(Unable to invoke request)"
Steps to confirm the issue:
1. Put the agent that is monitoring PowerProtect Data Manager in debug:
UI: Data Collection > Agents
Select or click on the agent > click on the Data Collection Agent Settings on top.
Set the Log Level to DEBUG LOW.
2. Allow a jobmonitor request run when the problem occurs.
3. The following is observed in the dpaagent.log (<install dir>/dpa/agent/logs/dpaagent.log)
DBG2 9160.10916 20231031:120812 com.base.i18n - convertToUTF8Data(): convdata->conv is NULL ERR 9160.10916 20231031:120812 com.emc.dpa.agent.mo - execute(): Function jobmonitor caught NullPointerException DBG2 9160.10916 20231031:120812 com.base.i18n - convertToUTF8Data(): convdata->conv is NULL DBG2 9160.10916 20231031:120812 com.base.i18n - convertToUTF8Data(): convdata->conv is NULL DBG1 9160.10916 20231031:120812 com.base.runcmd - csystemreadline(): returning line: java.lang.NullPointerException WARN 9160.10916 20231031:120812 com.agent.worker - runAgentWorkerRequest(): Received unexpected output from worker: java.lang.NullPointerException
Cause
This is an issue that is addressed under the following engineering escalation:
DCE-6074 - PowerProtect Data Manager Jobmonitor randomly failing with NullPointerException(null)
DCE-6074 - PowerProtect Data Manager Jobmonitor randomly failing with NullPointerException(null)
Resolution
For DPA on 19.9, installing 19.9 b1 agent version provides a temporary workaround.
If DPA severs not on DPA 19.9, the fix will be available in a future release, estimated January 2024.
NOTE: You cannot have a DPA agent on a higher version than the version on the DPA servers.
If DPA severs not on DPA 19.9, the fix will be available in a future release, estimated January 2024.
Affected Products
Data Protection AdvisorArticle Properties
Article Number: 000219420
Article Type: Solution
Last Modified: 25 مايو 2026
Version: 2
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