Adobe Product Code Has Already Been Redeemed
Oversigt: This article discusses how to troubleshoot Adobe error message "This code has already been redeemed."
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Symptomer
Affected Products:
Adobe Acrobat
Adobe Photoshop Elements
Adobe Premier Elements
An error This code has already been redeemed is generated if a redemption code was previously used.
Note: The redemption code was removed from the above screenshot.
Dell sells two types of licenses for Adobe:
- Perpetual (one time)
- Cloud (subscription)
Customers who purchase a perpetual Adobe license are delivered a redemption code through:
- Dell Digital Delivery if purchased with Dell hardware
- Dell Digital Locker if purchased without Dell hardware
The redemption code can be redeemed to download one copy of the product and an associated serial number.
Caution: Once a redemption code is redeemed, the code is no longer valid.
Årsag
The Adobe product must be deactivated before reimaging an operating system or installing the product on another computer. For more information, reference Adobe Activation and deactivation troubleshooting
Failure to deactivate the product results in the above error.
Løsning
Dell technical support is unable to resolve this error directly. To resolve the error, you must Contact Adobe support
- Adobe ID
- Redemption Code
- Error message
Note:
- For more information about Adobe ID, reference Solve Adobe account sign-in issues
- If Adobe redirects you to Dell for support on this issue, Dell requires:
- Chat or email transcript
- Adobe CaseID
- Error Message
- Adobe ID
Berørte produkter
Business and OfficeArtikelegenskaber
Artikelnummer: 000177554
Artikeltype: Solution
Senest ændret: 13 dec. 2024
Version: 12
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