Some component parts are specifically designed for easy customer removal and replacement; such parts are designated as Customer Self-Replaceable (CSR) or Customer Replaceable Unit (CRU).
When during the troubleshooting, a Dell Technician determines that the repair can be accomplished with a CSR/CRU designated part, Dell ships the designated part directly to the customer, which allows customers to replace parts at their own convenience.
Dell’s Customer Self-Replaceable Parts policies apply to the following products when sold with Basic Hardware Service: Dell Inspiron, XPS, Alienware, Latitude, OptiPlex, Dell Precision, Vostro, PowerEdge, PowerVault, PowerEdge SC, Dell EqualLogic, and Dell/EMC Storage products. To view your Service Description, please go to www.Dell.com/ServiceContracts.
Refer to the following articles for step-by-step videos to support you with the replacement of parts that have been shipped to you.Customer replaceable unit (CRU) videos for Inspiron and Latitude systems
Alienware, Inspiron, Latitude, Vostro, XPS, Networking, PowerEdge, C Series, Entry Level & Midrange, Compellent (SC, SCv & FS Series), PowerVault, Legacy Storage Models, Fixed Workstations
21 Feb 2021