Upgrade for Dell Encryption is Blocked When Updating to 8.17.0 or Later
Zusammenfassung: Starting in version 10.7.0, Dell Encryption checks for the presence of a legacy driver that may not be properly removed when upgrading from previous versions, resulting in older versions of Dell Encryption (formerly Dell Data Protection | Encryption) being blocked during the upgrade. ...
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Symptome
Affected Products:
- Dell Encryption
- Dell Data Protection | Encryption
Affected Versions:
- v10.7.0 and Later
Ursache
Versions before 10.7.0 contain a driver that is called the cmgfve.inf, previously used to manage the Dell Data Protection | Hardware-Cryptographic Accelerator. This driver is no longer required, and improperly removing this driver may result in an operating system failure. Upgrades to older versions that may contain this driver are being blocked to allow for a guided transition, to avoid these operating system failures.
A message is displayed, when attempting to update from version 8.16.0 and earlier stating:
The Dell Encryption client supports upgrading from v8.16.0 or later. Upgrade to v8.16.0 before upgrading to [Version of Dell Encryption attempting to be installed].
Lösung
If this error message is seen, upgrade Dell Encryption to version 8.17.0 or later before updating to version 10.7.0.
To contact support, reference Dell Data Security International Support Phone Numbers.
Go to TechDirect to generate a technical support request online.
For additional insights and resources, join the Dell Security Community Forum.
Betroffene Produkte
Dell EncryptionArtikeleigenschaften
Artikelnummer: 000129454
Artikeltyp: Solution
Zuletzt geändert: 11 Apr. 2024
Version: 12
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