Dell Wireless DW58XXe 4G LTE WWAN Module Card Unable to See 4G

You may not be able to connect to your WWAN cellular network or swap from a 3G to 4G network. You may also receive a "No Service" error message from within Windows.

3G and 4G networks use different Access Point Names (APN) and must be manually selected within Windows. This is more common as Internet Service Providers (ISPs) are retiring 3G networks.

Single Unit/Manual Change:

Update Windows and WWAN drivers to the latest version possible and then configure a new 4G APN.

1. If you have a Dell DW5811e, DW5820e, or DW5821e card, update to the latest Snapdragon driver by visiting Dell.com/Support/Drivers
2. Create a new APN by going to Network & Internet Setting > Cellular > Advance Options (Figure 1).
   
   Figure 1
3. Go to "Add APN" and enter your APN information (Figure 2).
   • APN information can be obtained from your ISP.
   • The APN Type must be "Internet and Attach."
     
     Figure 2
4. Ensure that "Apply to Profile" is checked.
5. Click "Save."

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Bulk/Automation:

Enterprise Users can review the article below if they must configure multiple APNs inside your network.

How to Script Cellular APN Changes using Microsoft Configuration Designer

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