How to Troubleshoot the Purchased Apps Module in Dell Optimizer 6.x

Troubleshooting Purchased Apps

Dell Optimizer 6.x Purchased Apps enables access to software purchased with a commercial or consumer Dell computers running Windows.

The following steps can be done to help troubleshoot issues with Purchased Apps.

1. Open a web browser and navigate to Dell.com.
   • If the site does not load, confirm that the computer has a stable Internet connection and resolves any connectivity issues before proceeding.
     Note: If your network uses a proxy or firewall, be sure that Cloud.Dell.com is allowed through those controls so the application can reach Dell's cloud services.
2. After confirming Internet access (and, where applicable, that Cloud.Dell.com is not blocked.)
3. Launch the Dell Optimizer 6.x application.
   
4. Select Purchased Apps from the dropdown menu.
5. Click the ? icon next to the page header to get to the help screen.
   
6. From the help screen, select Refresh to re-retrieve entitlements.
   
7. Close the Dell Optimizer application.
8. After 1 minute, launch the Dell Optimizer application and Check Purchased Apps.
9. If the issue persists, contact Dell Technical support.

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