PowerProtect Data Manager: Oracle RMAN Agent Installation Fails with ERROR 0x80070643

Zusammenfassung: Oracle Recovery Manager (RMAN) Agent installation on a Windows PowerProtect host fails with MSI error 0x80070643 and RMAN‑00554, due to the missing ORA_INSTALL group that is created when Oracle Database is installed. ...

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Symptome

  • Installation of PowerProtect Data Manager Oracle RMAN Agent fails.
  • Oracle version: 19.0.0.0.0
  • Error messages in the installation log:
    Log file location:
    C:\Users\ADMINI~1.WIN\AppData\Local\Temp\Oracle_RMAN_agent_<date>_1_AgentService.log
Error 0x80070643: Failed to install MSI package.
Error 0x80004005: ConfigureRMANOptions: Failed to open rman_options.cfg file.
Error 0x80004005: ConfigureRMANAddOn: Failed to create AddOns directory under AgentSvc install directory.

Additional failure observed in the ddbmcon logs:

2025-06-12T07:21:26.324Z [TRACE_ID:b08d4659aefeee3b;JOB_ID:953c942d99cf5bd4;EXEC_ID:9e211d358d83f549]RMAN-00569: =============== ERROR MESSAGE STACK FOLLOWS ===============
2025-06-12T07:21:26.345Z [TRACE_ID:b08d4659aefeee3b;JOB_ID:953c942d99cf5bd4;EXEC_ID:9e211d358d83f549]RMAN-00571: ===========================================================
2025-06-12T07:21:26.365Z [TRACE_ID:b08d4659aefeee3b;JOB_ID:953c942d99cf5bd4;EXEC_ID:9e211d358d83f549]RMAN-00554: initialization of internal recovery manager package failed

 

Ursache

The installer attempts to assign permissions to the ORA_INSTALL group during setup. If this group is missing, the installation fails.

  • The ORA_INSTALL group is automatically created when Oracle Database is installed on Windows.
  • If Oracle software is not installed on the host, this group does not exist, causing the RMAN Agent installer to fail.

Image shows Computer Management Local User Groups

Figure 1. ORA_INSTALL Automatic Selection

Lösung

To resolve the issue:

  1. Create the ORA_INSTALL group on the Oracle server where the RMAN Agent is being installed.
  2. Retry the PowerProtect Data Manager Oracle RMAN Agent installation.
The ORA_INSTALL group is a system-wide group used to manage Oracle Home users. It is created automatically during Oracle installation and should not be modified or removed.

Betroffene Produkte

PowerProtect Data Manager
Artikeleigenschaften
Artikelnummer: 000332147
Artikeltyp: Solution
Zuletzt geändert: 19 Mai 2026
Version:  2
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