PowerStore Alerts: Faulty Cache
Zusammenfassung: This article discusses Faulty Cache alerts.
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Symptome
When Dell PowerStore encounters a problem, an error alert is generated to help identify the issue. This article explains the different possible causes and the relevant solutions for these error alerts. If your problem is not resolved despite the solution that is provided, check the technical support contact options.
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Ursache
Cause is self-explanatory in the Alert Texts mentioned in Resolution section.
Lösung
| Alert ID | XMS_SYSTEM_CACHE_STATUS_FAULTY |
| Alert Text | Cache is unavailable on both nodes. |
| Error Code | 0x00309C02 |
| Description |
When only one node in the system is active and the other node is unavailable, and the unavailable node is the only node that contains a valid cache copy, the system waits up to 20 minutes for the inactive node to return to service. If the inactive node remains unavailable after 20 minutes, the system raises the XMS_SYSTEM_CACHE_STATUS_FAULTY alert.
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| Impact | All IO operations are halted, and user data access is unavailable. |
| Resolution | Solution:
Bring the node that contains the valid cache copy back online. Once the node is up and operational, the system will automatically recover. |
| Alert ID | XMS_SYSTEM_CACHE_STATUS_RECOVERY_REQUIRED |
| Alert Text | Cache is lost on both nodes and requires recovery. |
| Error Code | 0x00309C04 |
| Description |
If the cache is lost and neither node contains a valid cache copy, the system raises the XMS_SYSTEM_CACHE_STATUS_RECOVERY_REQUIRED alert.
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| Impact | All IO operations are halted, and user data access is unavailable. |
| Resolution | Solution:
Contact Technical Support for assistance. |
Betroffene Produkte
PowerStoreArtikeleigenschaften
Artikelnummer: 000469499
Artikeltyp: Solution
Zuletzt geändert: 29 Juli 2026
Version: 1
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