Users have encountered the following symptoms when trying to install Ubuntu on their Dell computers. These symptoms occur when using either the Dell OS recovery tool
(if Ubuntu came preinstalled) or the standard version from Canonical
- The Dell and Canonical diagnostics all pass.
- The SSD is detected in the Basic Input/Output System (BIOS), which is set to Advanced Host Controller Interface (AHCI) with Secure Boot disabled.
- The installation stops responding when reading from the ISO operating system install media.
- This happens with all three methods 'Try Ubuntu without installing', 'Install Ubuntu' and 'OEM Install'.
- Installing to a Hard Disk Drive (HDD) works on the same computer with no issues.
If you are not experiencing these symptoms, check the following articles for more information:
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A setting in the BIOS that conflicts with the type of SSD being used can cause this issue.
Boot your computer and access the BIOS.
On most Dell computers, you can rapidly tap the F2 key at the Dell Splash Screen to boot directly to the BIOS. Always follow the on-screen instructions.
Go to the SATA Operation category and select the RAID On option.
Save the changes and the computer will reboot.
Connect the Linux installation media and boot to it to start the operating system installation.
On most Dell computers, you can rapidly tap the F12 key at the Dell Splash Screen to boot to an on-screen boot menu. Use the cursor keys to select the correct option for your media type and hit Enter.
Follow the steps in the How to Install Ubuntu Linux on your Dell PC article to complete the installation.
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