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Article Number: 000140046


DSA-2019-084: Dell SupportAssist for Business PCs and Dell SupportAssist for Home PCs Security Update for PC Doctor Vulnerability

Summary: Security notice for the Dell SupportAssist for Business PCs and Dell SupportAssist for Home PCs Security Update for PC Doctor Vulnerability.

Article Content


Impact

High

Details

The PC Doctor component in Dell SupportAssist for Business Systems and Dell SupportAssist for Home PCs has been updated for the following vulnerability:

  • PC Doctor CVE-2019-12280

 

For more information about any of the Common Vulnerabilities and Exposures (CVEs) mentioned here, consult the National Vulnerability Database (NVD) at http://nvd.nist.gov/home.cfm. To search for a particular CVE, use the database’s search utility at http://web.nvd.nist.gov/view/vuln/search.

The PC Doctor component in Dell SupportAssist for Business Systems and Dell SupportAssist for Home PCs has been updated for the following vulnerability:

  • PC Doctor CVE-2019-12280

 

For more information about any of the Common Vulnerabilities and Exposures (CVEs) mentioned here, consult the National Vulnerability Database (NVD) at http://nvd.nist.gov/home.cfm. To search for a particular CVE, use the database’s search utility at http://web.nvd.nist.gov/view/vuln/search.

Dell Technologies recommends all customers consider both the CVSS base score and any relevant temporal and environmental scores that may impact the potential severity associated with a particular security vulnerability.

Affected Products and Remediation

Affected Products: 

Dell SupportAssist for Business PCs version 2.0

Dell SupportAssist for Home PCs version 3.2.1 and all prior versions
 

Remediation: 

The following Dell SupportAssist for Business Systems and Dell SupportAssist for Home PCs release contains a resolution to this vulnerability:

 

  • Dell SupportAssist for Business PCs version 2.0.1
  • Dell SupportAssist for Home PCs version 3.2.2

 

Dell recommends all customers update at the earliest opportunity.

 

Method 1: Auto Update

Dell SupportAssist for Business PCs and Dell SupportAssist for Home PCs automatically upgrade to the latest versions available, if automatic updates are enabled.

 

Method 2: Manual Update

To update manually, download and install the latest product version from:

 

Dell SupportAssist for Business PCs
https://downloads.dell.com/serviceability/Catalog/SupportAssistx64.msi
https://downloads.dell.com/serviceability/Catalog/SupportAssistx86.msi

 

Dell SupportAssist for Home PCs 
https://downloads.dell.com/serviceability/catalog/SupportAssistInstaller.exe

 

Please visit https://www.dell.com/support/home?app=drivers for updates on the applicable products.

 

Customers may use one of the Dell notification solutions to be notified and download driver, BIOS and firmware updates automatically once available.

 

Affected Products: 

Dell SupportAssist for Business PCs version 2.0

Dell SupportAssist for Home PCs version 3.2.1 and all prior versions
 

Remediation: 

The following Dell SupportAssist for Business Systems and Dell SupportAssist for Home PCs release contains a resolution to this vulnerability:

 

  • Dell SupportAssist for Business PCs version 2.0.1
  • Dell SupportAssist for Home PCs version 3.2.2

 

Dell recommends all customers update at the earliest opportunity.

 

Method 1: Auto Update

Dell SupportAssist for Business PCs and Dell SupportAssist for Home PCs automatically upgrade to the latest versions available, if automatic updates are enabled.

 

Method 2: Manual Update

To update manually, download and install the latest product version from:

 

Dell SupportAssist for Business PCs
https://downloads.dell.com/serviceability/Catalog/SupportAssistx64.msi
https://downloads.dell.com/serviceability/Catalog/SupportAssistx86.msi

 

Dell SupportAssist for Home PCs 
https://downloads.dell.com/serviceability/catalog/SupportAssistInstaller.exe

 

Please visit https://www.dell.com/support/home?app=drivers for updates on the applicable products.

 

Customers may use one of the Dell notification solutions to be notified and download driver, BIOS and firmware updates automatically once available.

 

Acknowledgements

Dell would like to thank Peleg Hadar for reporting this vulnerability.

Related Information

Dell Security Advisories and Notices
Dell Vulnerability Response Policy
CVSS Scoring Guide


Article Properties


Affected Product

SupportAssist for Home PCs, SupportAssist for Business PCs

Last Published Date

22 Μαϊ 2021

Version

5

Article Type

Dell Security Advisory