Article Number: 000141283


Fatal ERROR displayed during preboot on Dell Latitude Exx50 & XPS 13 (9343) with Legacy BIOS mode enabled after McAfee Drive Encryption Applications are installed

Summary: How to resolve McAfee Endpoint Encryption Fatal Error during preboot on Dell Latitude Exx50 & XPS 13 (9343)

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This article provides the information on "Fatal ERROR displayed during preboot on Dell Latitude Exx50 & XPS 13 (9343) with Legacy BIOS mode enabled after McAfee Drive Encryption Applications are installed".


Fatal ERROR displayed during preboot.

Dell Latitude E7250, E7350, E7450 (7000 Series Ultrabook), XPS 13 (9343) & Dell Latitude E5250, E5350, E5450, E5550 (5000 Series Laptop) with Legacy BIOS enabled and SATA Operation set to either AHCI or RAID On, experience fatal error 0xEE800004 or 0XEE020006 on preboot.

SLN296627_en_US__1McAfee

The error appears after the installation of non-Dell hard drive encryption software such as McAfee Drive Encryption (DE) 7.1.X , McAfee Endpoint Encryption for PC (EEPC) 7.0.x, 6.x, 5.2.x Checkpoint, Sophos. Systems running Dell Data Protection Enterprise DDPE are unaffected by this issue.


Update the system BIOS.

Dell Engineering has investigated this behavior. A change was made to the BIOS Option ROM changing the way the processor enters modes before making INT13 calls to the storage device in the legacy mode.

Non-Dell encryption software providers have not updated these applications for the new BIOS requirements causing the errors.

Dell has released new BIOS revisions that resolve this issue. Download and install the latest BIOS revision from Dell Drivers & Downloads website.

To learn more about downloading and updating the latest BIOS on your Dell PC, refer to the Dell knowledge-base article How to Update the BIOS on Your Dell PC.


Article Properties


Affected Product

Latitude 7350 2-in-1, Latitude 3550, Latitude E5450/5450, Latitude E5550/5550, Latitude E7250/7250, Latitude E7450, XPS 13 9343

Last Published Date

21 Feb 2021

Version

4

Article Type

Solution

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