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Article Number: 000168746

IDPA - All Internal VM Backups Failing

Summary: One Failed M.2 SSD Card located on the BOSS Card. Had to order a new M.2 SSD Card for replacment.

Article Content

Symptoms



ALL Internal VM Backups reporting as FAILED and ESXi, ACM are not accessible. 

Customer Reported that all Internal VM backups are failing and that he is unable to log into ESXi host.
We were able to log into vCenter and it reported 'Not responding' to the ESXi hosts. Also, all VM's in vCenter reported 'Disconnected'.
The ESXi host reported a FAILED M.2 SSD Card located on the BOSS(Boot Optimized Storage Solution) Card.

Screen shot from vCenter below shows 'No Response' coming from the ESXi host and also shows the AVE/AVProxy/ACM/VCSA as 'Disconnected':
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Cause

Was able to log into iDRAC on the ESXi host and review the hardware alerts. It showed SSD 1 drive had FAILED.

'Detailed Description' : The RAID Controller may not be able to read/write data to the physical disk drive indicated in the message. This may be due to a failure with the physical disk drive or because the physical disk drive was removed from the system.

'Recommended Action' : Remove and re-insert the physical disk drive identified in the message and make sure the physical disk drive is inserted properly. If the issue persists, replace the physical disk drive.
kA23a0000000AOuCAM_1_0


kA23a0000000AOuCAM_1_1

Resolution

Ordered New SSD M.2 Card for replacement on the BOSS.
Followed KB #523068 for Part ordering.

Additional Information

Part Ordering information from iDRAC:

kA23a0000000AOuCAM_4_0

Article Properties

Affected Product

Integrated Data Protection Appliance Family

Product

PowerProtect DP4400, Integrated Data Protection Appliance Family, PowerProtect Data Protection Hardware, Integrated Data Protection Appliance Software

Last Published Date

18 Mar 2021

Version

3

Article Type

Solution

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