How to Fix OneDrive Sync Problem in Windows

Summary: If you are having sync problems with OneDrive in Windows, here are the following solutions on how to fix it.

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.
Check out other resources

Instructions

  1. Ensure that your Windows 10 and OneDrive are updated. Click Settings > Update & security > Windows Update.
    • Windows is updated: Proceed to step 2.
    • Windows is not updated: Update your Windows and OneDrive. Once updated, go to step 2.
  2. Restart the OneDrive sync client app on your computer. Right-click the OneDrive icon (onedriveicon) in the notification area of the taskbar then click Exit. A dialog box is displayed.
    onedrive-exit
  3. Click the Close OneDrive button in the dialog box.
    onedrive-close
  4. Click the Start menu then select the OneDrive application.
    Note: If OneDrive cannot be found on the menu, click the Search button in the taskbar, type in OpenDrive then click the application that will appear in the menu.

     
  5. Check if the sync problem is resolved.
    • Sync is resolved: No further action needed.
    • Sync problem persists: Go to step 6.
       
  6. Check if the OneDrive icon in the notifications area is crossed out.
    • Yes: Go to step 7.
    • No: Go to step 8. Click the OneDrive icon then Help & Settings, Settings, then Unlink this PC. Once this is done, you will need to sign back into OneDrive. If issues continue, follow on to step 8.
       
  7. Right-click the icon then select view sync problems. Check the dialog box that will appear; this will show the error as well as the resolution.
     
  8. Follow the instructions given in the Resolution column.
    onedrive-resolution
  9. Click the Start menu then find and click OneDrive or type in OneDrive in the search box then click the OneDrive application in the submenu. Did OneDrive start working?
    • Yes: No further action needed.
    • No: Please continue with installation of Latest Version of OneDrive.
       
  10. Download and install the latest version of OneDriveThis hyperlink is taking you to a website outside of Dell Technologies..
  11. Enter your OneDrive account then click the Sign in button to set up your account.

Check out the pages below for resolutions on MacOS and Mobile platforms.

  1. How to Fix OneDrive Sync Problem in MAC
  2. Troubleshoot OneDrive for Android app problems
  3. Troubleshoot OneDrive for iOS app problems
  4. Troubleshoot OneDrive for Windows Phone app problems

Affected Products

Microsoft 365 from Dell
Article Properties
Article Number: 000185407
Article Type: How To
Last Modified: 02 Dec 2025
Version:  4
Find answers to your questions from other Dell users
Support Services
Check if your device is covered by Support Services.