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Article Number: 000054716


Avamar: Proxy deployment manager fails to Deploy a new Proxy

Summary: Proxy deployment manager fails to Deploy a new Proxy in the registration step showing "ERROR DEPLOYING PROXY"  error message.

Article Content


Symptoms

N/A

  • Proxy deployment manager failed to deploy a new proxy in the registration step showing "ERROR DEPLOYING PROXY"  error message.
  • Proxy was deployed successfully but destroyed as the registration step to Avamar has failed.
  • when checking the Proxy deployment logs (path " /usr/local/avamar/var/log/vcs/deploymanager.log") we can find the below:
    yyyy-mm-19Thh:mm:ss.682+0100 TRACE [Thread-24      ][             util.VcConnection#        keepAlive]: Keep-aliving VC session
    yyyy-mm-19Thh:mm:ss.682+0100 TRACE [Thread-24      ][ impl.ConnectionManagerService#    sendKeepAlive]: Keep-alive connection manager session: ...2cc6b4c9b53d
    yyyy-mm-19Thh:mm:ss.803+0100 DEBUG [ool-10-thread-5][       util.ProxyNetworkWaiter#mServiceReachable]: Failure (timed out)
    yyyy-mm-19Thh:mm:ss.803+0100 WARN  [ool-10-thread-5][       util.ProxyNetworkWaiter#waitForNetworking]: Proxy CIM service is not reachable
    yyyy-mm-19Thh:mm:ss.803+0100 ERROR [ool-10-thread-5][       util.ProxyNetworkWaiter#waitForNetworking]: Unable to establish connection to proxy.
    yyyy-mm-19Thh:mm:ss+0100 WARN  [ool-10-thread-5][           worker.DeployWorker#              run]: Network timeout
    yyyy-mm-19Thh:mm:ss.829+0100 DEBUG [ool-10-thread-5][             worker.TaskWorker#teTaskDescription]: Updating task description: 
    yyyy-mm-19Thh:mm:ss.834+0100 INFO  [ool-10-thread-5][             worker.TaskWorker#    sendTaskError]: Sending fault com.emc.avamar.vmware.vcs.deploymanager.network_timeout_fault
    yyyy-mm-19Thh:mm:ss.849+0100 INFO  [ool-10-thread-5][           worker.DeployWorker#              run]: Deploy of proxy <New_Proxy_Name> to host <ESX_FQN> was not successful. Cleaning up deploy artifacts...
    yyyy-mm-19Thh:mm:ss.849+0100 DEBUG [ool-10-thread-5][             worker.TaskWorker#teTaskDescription]: Updating task description: Cleaning up after error...
    	

Cause

  • The proxy is deployed successfully but fails in the registration step and reports waiting for network in the progress status before failing.
  • seems that the port 5489 is disabled between Avamar utility node and the proxy as this port is very important for the registration process (VAMI process).

Resolution

Enable port #5489 in the direction from Utility node to Proxy and that should solve the issue.

Additional Information

The upper mentioned information are not yet documented.

Article Properties


Affected Product

Avamar

Product

Avamar

Last Published Date

20 Nov 2020

Version

2

Article Type

Solution