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Article Number: 000143695


Latitude 5289/7389/7390 2 in 1 systems overheats, auto reboots, encounters an unexpected shutdown, or the fan is always on

Summary: Update to the latest driver to resolve unexpected shutdowns on the Latitude 5289/7389/7390 2-IN-1 models

Article Content


Symptoms

You may have experience your Latitude 5289/7389/7390 2 in 1 system overheating, shutting down unexpectedly or displaying a fan always on issue in daily usage (may be perceived as fan noise).  This happens after you trigger a "dirty shutdown" (non standard shutdown) to fix a Blue Screen (Crash Screen) issue or when your system hangs, or simply any time the recommended shutdown procedure is not followed.

We have found that the issue is observed with Intel DPTF (Intel Dynamic Platform and Thermal Framework) driver version 8.3.10203.4295 or earlier installed.

For Latitude 5289/7389, you may also experience the system auto reboot issue if system BIOS is 1.10.2 or earlier.


Solution

Please update this driver to the latest version available from the Dell Drivers and Downloads support site. This will be version 8.3.10207.5567 ,A09 or later, then reboot your system to make the changes take effect.

For Latitude 5289/7389, please upgrade the system BIOS to 1.11.1 or newer to prevent the system auto reboot issue.


Article Properties


Affected Product

Latitude 5289 2-in-1, Latitude 7389 2-in-1, Latitude 7390 2-in-1

Last Published Date

21 Feb 2021

Version

3

Article Type

Solution