Line Defects, Mura, or Abnormal Display on Alienware Monitors

Summary: This article provides more information about troubleshooting line defects, subtle visual defect (mura), or abnormal display on Alienware OLED monitors.

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.
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Symptoms

Affected Products:

  • Alienware 34 Curved OLED Monitor AW3423DW
  • Alienware 34 Curved QD OLED Gaming Monitor AW3423DWF
  • Alienware 27 280 Hz QD OLED Gaming Monitor AW2725D
  • Alienware 27 360 Hz QD OLED Gaming Monitor AW2725DF
  • Alienware 27 4K QD OLED Gaming Monitor AW2725Q
  • Alienware 27 240Hz QD-OLED Gaming Monitor AW2726DM
  • Alienware 32 4K QD OLED Gaming Monitor AW3225QF
  • Alienware 34 240 Hz QD-OLED Gaming Monitor AW3425DW
  • Alienware 34 280Hz QD-OLED Gaming Monitor AW3426DW
  • Alienware 39 5K OLED Gaming Monitor AW3926QW

Customers may experience various issues on Alienware QLED monitors:

  • Line defects
  • Mura (unevenness or inconsistencies in brightness and color)
  • Abnormal display

Line defects, Mura, abnormal displays on Alienware QLED monitors

Cause

Not Applicable

Resolution

To resolve the line defects, run the pixel refresh to remove the screen defects:

Open the OSD > Others > OLED Panel Maintenance > Pixel Refresh

Note: If the pixel refresh does not resolve the issues, proceed with the standard troubleshooting.

Affected Products

Alienware 27 280Hz QD-OLED Gaming Monitor AW2725D, Alienware 27 360Hz QD OLED Gaming Monitor AW2725DF, Alienware 27 4K QD-OLED Gaming Monitor AW2725Q, Alienware 27 240Hz QD-OLED Gaming Monitor AW2726DM, Alienware 32 4K QD OLED Gaming Monitor AW3225QF , Alienware 34 Curved OLED Monitor AW3423DW, Alienware 34 Curved QD OLED Gaming Monitor AW3423DWF, Alienware 34 240Hz QD-OLED Gaming Monitor AW3425DW, Alienware 34 280Hz QD-OLED Gaming Monitor AW3426DW, Alienware 39 5K OLED Gaming Monitor AW3926QW ...
Article Properties
Article Number: 000372929
Article Type: Solution
Last Modified: 13 July 2026
Version:  9
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