Article Number: 531037

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Data Protection Advisor (DPA) agent upgrade fails with "The included VM could not be extracted. Please try to download the installer again and make sure that you download using 'binary' mode"

Summary: Data Protection Advisor (DPA) agent upgrade fails with "The included VM could not be extracted. Please try to download the installer again and make sure that you download using 'binary' mode"

Primary Product: Data Protection Advisor

Product: Data Protection Advisor

Last Published: 20 Mar. 2020

Article Type: Break Fix

Published Status: Online

Version: 4

Data Protection Advisor (DPA) agent upgrade fails with "The included VM could not be extracted. Please try to download the installer again and make sure that you download using 'binary' mode"

Article Content

Issue


Data Protection Advisor (DPA) agent upgrade fails with:
"The included VM could not be extracted. Please try to download the installer again and make sure that you download using 'binary' mode"

The installer returns to command prompt:
root@dpa_remote_agent dpa_agent]# ./DPA-Agent-Linux-x86_64-6.5.0.104078.bin
Preparing to install
Extracting the JRE from the installer archive...
The included VM could not be extracted. Please try to download the installer again and make sure that you download using 'binary' mode. Please do not attempt to install this currently downloaded copy.
[root@dpa_remote_agent dpa_agent]# cd /tmp

 
In the /tmp directory:install.dir.42329/Linux/resource directory (directory may differ)
vm.tar.Z 

unzip vm.tar.Z
Archive:  vm.tar.Z
  End-of-central-directory signature not found.  Either this file is not a zipfile, or it constitutes one disk of a multi-part archive.  In the latter case the central directory and zipfile comment will be found on the last disk(s) of this archive.
unzip:  cannot find zipfile directory in one of vm.tar.Z or  vm.tar.Z.zip, and cannot find vm.tar.Z.ZIP, period.
Cause
The DPA agent installation binary file is corrupt.
When checking the md5sum the value did not match DPA documentation.
Resolution
Download the package again. If using command line FTP ensure to use 'binary mode'.
Notes

Issue


Data Protection Advisor (DPA) agent upgrade fails with:
"The included VM could not be extracted. Please try to download the installer again and make sure that you download using 'binary' mode"

The installer returns to command prompt:
root@dpa_remote_agent dpa_agent]# ./DPA-Agent-Linux-x86_64-6.5.0.104078.bin
Preparing to install
Extracting the JRE from the installer archive...
The included VM could not be extracted. Please try to download the installer again and make sure that you download using 'binary' mode. Please do not attempt to install this currently downloaded copy.
[root@dpa_remote_agent dpa_agent]# cd /tmp

 
In the /tmp directory:install.dir.42329/Linux/resource directory (directory may differ)
vm.tar.Z 

unzip vm.tar.Z
Archive:  vm.tar.Z
  End-of-central-directory signature not found.  Either this file is not a zipfile, or it constitutes one disk of a multi-part archive.  In the latter case the central directory and zipfile comment will be found on the last disk(s) of this archive.
unzip:  cannot find zipfile directory in one of vm.tar.Z or  vm.tar.Z.zip, and cannot find vm.tar.Z.ZIP, period.
Cause
The DPA agent installation binary file is corrupt.
When checking the md5sum the value did not match DPA documentation.
Resolution

Download the package again. If using command line FTP ensure to use 'binary mode'.

Notes

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First Published

Mon. Mar. 04 2019 21:19:37 GMT

First Published

Mon. Mar. 04 2019 21:19:37 GMT

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