PowerEdge: PERC9 Responding to Critical error by pressing "C" then "Y" not entering into HII in UEFI mode
Summary: This article explains how to fix a problem when responding to a Critical error by pressing "C" then "Y" not entering into HII in UEFI mode.
This article applies to
This article does not apply to
This article is not tied to any specific product.
Not all product versions are identified in this article.
Symptoms
In UEFI boot mode, when there is critical error in the PERC9, the system BIOS prompts to press any key to load the Driver Health Manager (DHM) where the user can follow the instructions to correct the error. The driver health manager indicates that the PERC configuration utility will be launched after DHM exit, but the configuration utility never launches.
Cause
This is a known issue where the DHM does not successfully hand off to the PERC Configuration Utility in UEFI boot mode.
Resolution
The workaround is to launch the PERC Configuration Utility from inside System Setup instead of Driver Health Manager to fix the error.
When the issue happens, please reboot the system, and press F2 at the moment when the hot keys are displayed on the screen. This ensures to go into the System Setup-> Device Settings-> PERC Configuration Utility menu after the Driver Health Manager.
Affected Products
PowerEdge RAID Controller H330, PowerEdge RAID Controller H730, PowerEdge RAID Controller H730P, PowerEdge RAID Controller H830Products
PowerEdge R330, PowerEdge R430, PowerEdge R530, PowerEdge R530xd, PowerEdge R630, PowerEdge R730, PowerEdge R730xd, PowerEdge R830, PowerEdge R930, PowerEdge T330, PowerEdge T430, PowerEdge T630Article Properties
Article Number: 000067589
Article Type: Solution
Last Modified: 10 Sept 2026
Version: 7
Find answers to your questions from other Dell users
Support Services
Check if your device is covered by Support Services.