You will need PuTTY to complete the procedure detailed herein. In order to create the RAC Dump you will require
PuTTY. PuTTY is an open source SSH and telnet client, developed for the Windows platform. You can download PuTTY
here.
- Connect with the Serial-Cable from the Host or Client to one of the Controllers.
- Open a Terminal Session with PuTTY.
- Choose Serial as Connection Type and click in the menu on the left side to change more settings.
- Set the following parameters in the Options controlling local serial lines:
Bits per second: 115200
Data bits: 8
Parity: none
Stop bits: 1
Flow control: none
- Please click Open and a console window will open.
- Press CTRL + Break at the same time.
- Now press SHIFT + S at the same time to enter the Service menu.
- When asked for a password please insert "supportDell" and press Enter.
- The Service Interface Main Menu will display.
- In this Menu you can display and change the IP Address of the Controller you are connected to. You can also reset the Administrator Password of the Storage Array from this menu.
Changing the IP Address will cause the controller to restart in order to implement the changes.