How to resolve an PCIe NVMe M.2 SSD Ubuntu/Kubuntu installation problem on your Dell PC

Summary: This article gives steps to resolve a linux install hang when installing to a NVMe PCIe M.2 SSD in a Dell PC.

Article Content


Symptoms

The following article deals with resolving a problem installing Ubuntu or Kubuntu on a Dell PC. Linux has trouble installing on an NVMe (Non-Volatile Memory Express) PCIe (Peripheral Component Interconnect Express) SSD (Solid-State Drive).


 

Introduction

 

This article resolves a failure to install the Ubuntu 16.04 and Kubuntu 17.10 operating systems (OS) on an NVMe PCIe SSD.

Using Ubuntu as an example:

  • A problem has been found when using either the preinstalled recovery image on the Dell OS recovery tool (If the system shipped with Ubuntu installed.) Or using the standard version from Canonical SLN308883_en_US__1iC_External_Link_BD_v1 on a Dell PC.
  • The Dell and Canonical Diagnostics all pass.
  • The SSD is detected in the BIOS (Basic Input/Output System), which is set to AHCI (Advanced Host Controller Interface) with Secure Boot disabled.
  • The installation hangs when reading from the ISO OS install media.
  • This happens with all three methods 'Try Ubuntu without installing', 'Install Ubuntu' and 'OEM Install'.
  • Installing to an HDD (Hard Disk Drive) works on the same PC with no issues.


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Resolution

 

How to install Ubuntu or Kubuntu on an SSD

 

Installing to an NVMe PCIe M.2 SSD, showing these symptoms:

  1. Boot to the system BIOS

    On most Dell PCs, you can rapidly tap on the F2 key at the Dell Splash Screen to boot directly to the BIOS. Always follow the onscreen instructions.

  2. Go to the SATA Operations category and change from AHCI to RAID

  3. Save the changes and the system will reboot

  4. With the Install media connected, boot to the install media to start the OS install

    On most Dell PCs, you can rapidly tap on the F12 key at the Dell Splash Screen to boot to an on-screen boot menu. Use the cursor keys to navigate to the correct option for your media type and hit Enter.

  5. Follow the usual install steps from this point.


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Article Properties


Affected Product

Precision 5820 Tower

Last Published Date

05 Dec 2020

Version

3

Article Type

Solution

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