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Article Number: 000139897

Installing Absolute Encryption Manager on a Self-Encrypting Hard Drive

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Article Content

Symptoms

Article Summary: Identifying compatible self-encrypting hard drives for use with Absolute SecureDrive prior to installation.

Before installing Absolute Secure Drive

Absolute Secure Drive is a software that manages encryption keys of client systems using self-encrypting hard drives, and provides them for network administrators for remote access. The software is only supported on OPAL compliant drives from the following manufacturers:

  • Hitachi
  • Seagate
  • Toshiba
  • Fujitsu-Toshiba
  • Micron
CAUTION: Using any other hard drive may result in being locked out of the drive. The data is unrecoverable, and replacement of the hard drive for this issue is not covered under Dell hardware service Warranty.

System is stuck in a reboot loop after installation

If the software is installed on an unapproved hard drive, it may fail to boot after installation. It may begin a reboot loop instead of booting to Windows. The user will be unable to format the drive. The volume will be visible, but the user will be unable to delete the partition or partition table. You can locate more information on Absolute SecureDrive below:

http://www.absolute.com/en/products/absolute-secure-drive/resources.aspx

Article Properties

Last Published Date

21 Feb 2021

Version

3

Article Type

Solution

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