Lifecycle Controller (LC) Firmware Update error "No update is available" on any 11G server

Summary: How to resolve "No update is available. Make sure that Windows catalog and Dell Update Packages for Windows are used" on Dell PowerEdge 11G servers using the Lifecycle Controller (LC)See more

Article Content


Symptoms

The following error will be seen when booted into Lifecycle Controller (LC) using its Firmware Update feature on 11th Generation servers:

No update is available. Make sure that the Windows(R) catalog and Dell(TM) Update Packages for Windows(R) are used.

Resolution

This is working as designed as of March 2018. Due to LC memory limitations only in 11G servers, Dell Engineering had to remove all 11G firmware and BIOS Dell Update Packages (DUPs) from the LC Catalog. The change was necessary due to the LC Catalog's growing size, as it also added BIOS and firmware versions for 12G, 13G, and 14G servers being introduced.

Note that LC Firmware Update continues to work normally with all 12G - 14G servers. Catalog-based tools that can update 11G firmware such as OpenManage Essentials (OME) or System Center Updates Publisher (SCUP) will also still identify and push applicable 11G updates, since they can push and run DUPs "in-band" on the target host's operating system, which has no memory limitations like LC.

To ensure the BIOS and firmware for your 11G servers are kept up-to-date, the suggested workaround is to use Dell Repository Manager (DRM) to select the applicable 11G server models and then export a smaller custom Catalog that 11G LC can process. DRM can either:

  • Export both the custom Catalog.xml catalog and various DUP packages to an ISO image or directory intended to be stored on a file share that LC can access. 
  • Export just the custom Catalog.xml file, which by default still points LC Update online to ftp.dell.com, making it unecessary to download all applicable DUPs to a local site.

Follow the steps below to export the custom Catalog in DRM:

  1. In the main DRM homepage, click the "Add Repository" button.
  2. Give the repository a name and choose the newest dated "Enterprise Server Catalog" in the "Base Catalog" menu.
  3. Select the "Manual" tab and then click the "Custom" button under "Select Systems," then click "Choose Systems."
  4. Only select "PowerEdge" in the "Line of Business" menu, and then click on each applicable 11G server model to move it into the "Selected Systems" list.
  5. Click "Save" to return.
  6. Click the "Custom" button under "Operating Systems," then the "Choose" button.
  7. Under the "Operating Systems" menu, choose only "Windows-32" and no other OSs. 
SLN310452_en_US__1icon IMPORTANT: A custom LC catalog can only list either Windows 32-bit or 64-bit DUPs, not both. All applicable 11G firmware and BIOS updates are still in the Windows 32-bit format, unlike newer server models. Do not choose Linux as 11G cannot process the Linux DUP format.
  1. Click "Windows Server 2008 X64" to add to the "Selected Operating Systems" list, then click "Save."
  2. Under the "Components" section, simply choose "All component types" then click "Add."
  3. Once the new repository is added to the main DRM homepage, check its box and click the "Export" button.
  4. There are several export formats available. Choosing "SUU ISO" exports the Catalog to an image file that LC Update can load via local or iDRAC virtual media. Otherwise, if you intend to mount the custom catalog in LC from a remote file share, choose the "Share" tab and then click "Browse" to specify a local directory path to save the Catalog.xml file and (optionally) all of the downloaded DUPs.
  5. If the target hosts are intended to each connect online directly to ftp.dell.com, then check "Export only catalog." Otherwise all Windows 32-bit DUPs applicable to the selected 11G server models will also be downloaded to the same local directory. This could make the directory large in size depending on how many DUPs are applicable.
  6. Copy the directory containing the Catalog.xml file (and possible DUPs) to the intended file share server.
  7. Once booted into LC Firmware Update, choose the appropriate file share protocol (FTP, CIFS, etc.) to connect to the remote file share containing Catalog.xml.

Article Properties


Affected Product

PowerEdge M610, PowerEdge M610x, PowerEdge M710, PowerEdge M710HD, PowerEdge M910, PowerEdge M915, PowerEdge R210, PowerEdge R210 II, PowerEdge R310, PowerEdge R410, PowerEdge R415, PowerEdge R510, PowerEdge R515, PowerEdge R610, PowerEdge R710PowerEdge M610, PowerEdge M610x, PowerEdge M710, PowerEdge M710HD, PowerEdge M910, PowerEdge M915, PowerEdge R210, PowerEdge R210 II, PowerEdge R310, PowerEdge R410, PowerEdge R415, PowerEdge R510, PowerEdge R515, PowerEdge R610, PowerEdge R710, PowerEdge R715, PowerEdge R810, PowerEdge R815, PowerEdge R910, PowerEdge T310, PowerEdge T410, PowerEdge T610, PowerEdge T710See more

Last Published Date

21 Feb 2021

Version

3

Article Type

Solution

Rate This Article


Accurate
Useful
Easy to Understand
Was this article helpful?

0/3000 characters