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Article Number: 000199917

Unisphere for PowerMax: Error code: SSL_ERROR_BAD_CERT_ALERT while launching Unisphere for PowerMax

Summary: Customer cannot connect to Unisphere An error occurred during a connection to (FQDN). SSL peer cannot verify your certificate. Error code: SSL_ERROR_BAD_CERT_ALERT

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Article Content

Symptoms

SSL_ERROR_BAD_CERT_ALERT
Same error message appears when customer launches Unisphere from any browser.
 
 

Cause

Customer mistakenly would have enabled X.509 certificate by performing the below in vApp manager.
KB
Import Unisphere Server Authentication
 
 

Resolution

If X.509 has been enabled, then the same certificate must always be used for authentication. If not, the user would be locked out and these changes are irreversible. The only option would be to reimage both containers.

If the customer intends to use certificate-based user authentication, then CA certificates have to be imported before enabling the same.

Article Properties

Affected Product

Unisphere for PowerMax

Last Published Date

08 Mar 2023

Version

3

Article Type

Solution

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