Article Number: 000212112
You may experience audio drops, microphone issues, microphone errors, or Audiodg.exe error codes in the Windows Event Logs. You may also experience an error message, Cannot detect your speaker and microphone, within a video conference application (for example, WebEx, Teams, or Zoom). Inspiron, Latitude, OptiPlex, Precision, Vostro, or XPS computers running Windows 11, and the MaxxAudio application versions 10, 11, or 12, can encounter this issue. Computers may have Dell Optimizer or MyDell installed also.
Examples of Headsets that May Exhibit Issue:
List of Affected Computers:
The USB audio device stereo output is a mono Echo Cancelation reference signal for the video conference application. The audio errors occur due to the Waves algorithm was not designed to process a mono Echo Cancellation signal.
The solution is to update the Realtek Audio Driver that includes a fixed Waves driver that improves integration into Windows 11.
Model | Driver Release | Driver Version |
---|---|---|
Inspiron 3020 | Released | 1.3.18.0 or Later |
Inspiron 3020 S | Released | 1.3.18.0 or Later |
Inspiron 5410/5418 | Released | 6.0.9511.1 or Later |
Inspiron 5415 | Released | 6.0.9511.1 or Later |
Inspiron 5510/5518 | Released | 6.0.9511.1 or Later |
Inspiron 5515 | Released | 6.0.9511.1 or Later |
Inspiron 7510 | Released | 6.0.9511.1 or Later |
Inspiron 7610 | Released | 6.0.9511.1 or Later |
Inspiron 13 5310 | Released | 6.0.9511.1 or Later |
Inspiron 13 5320 | Released | 6.0.9597.1 or Later |
Inspiron 13 5330 | Released | 6.0.9514.1 or Later |
Inspiron 14 5410 2-in-1 | Released | 6.0.9511.1 or Later |
Inspiron 14 5420 | Released | 6.0.9597.1 or Later |
Inspiron 14 5425 | Released | 6.0.9509.1 or Later |
Inspiron 14 5430 | Released | 6.0.9514.1 or Later |
Inspiron 14 5435 | Released | 6.0.9514.1 or Later |
Inspiron 14 7415 2-in-1 | Released | 6.0.9511.1 or Later |
Inspiron 14 Plus 7420 | Released | 6.0.9597.1 or Later |
Inspiron 14 7420 2-in-1 | Released | 6.0.9597.1 or Later |
Inspiron 14 7425 2-in-1 | Released | 6.0.9509.1 or Later |
Inspiron 14 Plus 7430 | Released | 6.0.9514.1 or Later |
Inspiron 14 7430 2-in-1 | Released | 6.0.9514.1 or Later |
Inspiron 14 7435 2-in-1 | Released | 6.0.9514.1 or Later |
Inspiron 15 3510 | Released | 6.0.9511.1 or Later |
Inspiron 15 3511 | Released | 6.0.9511.1 or Later |
Inspiron 15 3515 | Released | 6.0.9511.1 or Later |
Inspiron 15 3520 | Released | 6.0.9597.1 or Later |
Inspiron 15 3525 | Released | 6.0.9509.1 or Later |
Inspiron 15 3530 | Released | 6.0.9514.1 or Later |
Inspiron 15 3535 | Released | 6.0.9514.1 or Later |
Inspiron 16 5620 | Released | 6.0.9520.1 or Later |
Inspiron 16 5625 | Released | 6.0.9509.1 or Later |
Inspiron 16 5630 | Released | 6.0.9514.1 or Later |
Inspiron 16 5635 | Released | 6.0.9514.1 or Later |
Inspiron 16 Plus 7620 | Released | 6.0.9520.1 or Later |
Inspiron 16 7620 2-in-1 | Released | 6.0.9597.1 or Later |
Inspiron 16 Plus 7630 | Released | 6.0.9514.1 or Later |
Inspiron 16 7630 2-in-1 | Released | 6.0.9514.1 or Later |
Inspiron 16 7635 2-in-1 | Released | 6.0.9514.1 or Later |
Inspiron 24 5410 All-in-One | Released | 6.0.9509.1 or Later |
Inspiron 24 5411 All-in-One | Released | 6.0.9509.1 or Later |
Inspiron 24 5415 All-in-One | Released | 6.0.9509.1 or Later |
Inspiron 24 5420/5421 | Released | 6.0.9514.1 or Later |
Inspiron 27 7710 All-in-One | Released | 6.0.9509.1 or Later |
Inspiron 27 7720 | Released | 6.0.9514.1 or Later |
Model | Driver Release | Driver Version |
---|---|---|
Latitude 3120 | Released | 6.0.9511.1 or Later |
Latitude 3320 | Released | 6.0.9511.1 or Later |
Latitude 3420 | Released | 6.0.9511.1 or Later |
Latitude 3520 | Released | 6.0.9511.1 or Later |
Latitude 5320 | Released | 6.0.9511.1 or Later |
Latitude 5420 | Released | 6.0.9511.1 or Later |
Latitude 5421 | Released | 6.0.9511.1 or Later |
Latitude 5520 | Released | 6.0.9511.1 or Later |
Latitude 5521 | Released | 6.0.9511.1 or Later |
Latitude 7320 | Released | 6.0.9511.1 or Later |
Latitude 7320 Detachable | Released | 10.0.220.1 or Later |
Latitude 7420 | Released | 6.0.9511.1 or Later |
Latitude 7520 | Released | 6.0.9511.1 or Later |
Latitude 9420 | Released | 10.0.220.1 or Later |
Latitude 9520 | Released | 10.0.220.1 or Later |
Latitude 3330 | Released | 6.0.9597.1 or Later |
Latitude 3430 | Released | 6.0.9597.1 or Later |
Latitude 3530 | Released | 6.0.9597.1 or Later |
Latitude 5330 | Released | 6.0.9509.1 or Later |
Latitude 5430 | Released | 6.0.9509.1 or Later |
Latitude Rugged 5430 | Released | 6.0.9511.1 or Later |
Latitude 5431 | Released | 6.0.9509.1 or Later |
Latitude 5530 | Released | 6.0.9509.1 or Later |
Latitude 5531 | Released | 6.0.9509.1 or Later |
Latitude 7230 | Released | 6.0.9509.1 or Later |
Latitude 7330 | Released | 6.0.9509.1 or Later |
Latitude Rugged 7330 Extreme | Released | 6.0.9511.1 or Later |
Latitude 7430 | Released | 6.0.9509.1 or Later |
Latitude 7530 | Released | 6.0.9509.1 or Later |
Latitude 9330 | Released | 10.0.216.1 or Later |
Latitude 9430 | Released | 10.0.216.1 or Later |
Latitude 3140 | Released | 6.0.9509.1 or Later |
Latitude 3340 | Released | 6.0.9514.1 or Later |
Latitude 3440 | Released | 6.0.9514.1 or Later |
Latitude 3540 | Released | 6.0.9514.1 or Later |
Latitude 5340 | Released | 6.0.9514.1 or Later |
Latitude 5440 | Released | 6.0.9506.1 or Later |
Latitude 5540 | Released | 6.0.9514.1 or Later |
Latitude 7340 | Released | 6.0.9514.1 or Later |
Latitude 7440 | Released | 6.0.9506.1 or Later |
Latitude 7640 | Released | 6.0.9506.1 or Later |
Latitude 9440 2-in-1 | Released | 0.0.50.4 or Later |
Model | Driver Release | Driver Version |
---|---|---|
OptiPlex 3000 | Released | 6.0.9509.1 or Later |
OptiPlex 5000 | Released | 6.0.9509.1 or Later |
OptiPlex 7000 | Released | 6.0.9509.1 or Later |
OptiPlex 7010 | Released | 6.0.9520.1 or Later |
OptiPlex 3090 Ultra | Released | 6.0.9511.1 or Later |
OptiPlex 5090 | Released | 6.0.9511.1 or Later |
OptiPlex 7090 | Released | 6.0.9511.1 or Later |
OptiPlex 7090 Ultra | Released | 6.0.9511.1 or Later |
OptiPlex 5400 All-in-One | Released | 6.0.9509.1 or Later |
OptiPlex 7400 All-in-One | Released | 6.0.9509.1 or Later |
OptiPlex 7410 All-in-One | Released | 6.0.9514.1 or Later |
OptiPlex 5490 All-in-One | Released | 6.0.9511.1 or Later |
OptiPlex 7490 All-in-One | Released | 6.0.9511.1 or Later |
OptiPlex XE4 | Released | 6.0.9509.1 or Later |
Model | Driver Release | Driver Version |
---|---|---|
Precision 3450 Small Form Factor | Released | 6.0.9511.1 or Later |
Precision 3650 Tower | Released | 6.0.9511.1 or Later |
Precision 3260 Compact | Released | 6.0.9520.1 or Later |
Precision 3260 XE Compact | Released | 6.0.9520.1 or Later |
Precision 3460 Small Form Factor | Released | 6.0.9520.1 or Later |
Precision 3460 XE Small Form Factor | Released | 6.0.9520.1 or Later |
Precision 3560 | Released | 6.0.9511.1 or Later |
Precision 3561 | Released | 6.0.9511.1 or Later |
Precision 3660 Tower | Released | 6.0.9517.1 or Later |
Precision 5560 | Released | 6.0.9511.1 or Later |
Precision 5760 | Released | 10.0.220.1 or Later |
Precision 7560 | Released | 6.0.9511.1 or Later |
Precision 7760 | Released | 6.0.9511.1 or Later |
Precision 3470 | Released | 6.0.9509.1 or Later |
Precision 3570 | Released | 6.0.9509.1 or Later |
Precision 3571 | Released | 6.0.9509.1 or Later |
Precision 5470 | Released | 10.0.220.1 or Later |
Precision 5570 | Released | 6.0.9509.1 or Later |
Precision 5770 | Released | 10.0.220.1 or Later |
Precision 7670 | Released | 6.0.9509.1 or Later |
Precision 7770 | Released | 6.0.9509.1 or Later |
Precision 3480 | Released | 6.0.9506.1 or Later |
Precision 3580 | Released | 6.0.9514.1 or Later |
Precision 3581 | Released | 6.0.9514.1 or Later |
Precision 5480 | Released | 10.0.216.1 or Later |
Precision 5680 | Released | 10.0.216.1 or Later |
Precision 7680 | Released | 6.0.9506.1 or Later |
Precision 7780 | Released | 6.0.9506.1 or Later |
Model | Driver Release | Driver Version |
---|---|---|
Vostro 3510 | Released | 6.0.9511.1 or Later |
Vostro 3515 | Released | 6.0.9511.1 or Later |
Vostro 5310 | Released | 6.0.9511.1 or Later |
Vostro 5410 | Released | 6.0.9511.1 or Later |
Vostro 5415 | Released | 6.0.9511.1 or Later |
Vostro 5510 | Released | 6.0.9511.1 or Later |
Vostro 5515 | Released | 6.0.9511.1 or Later |
Vostro 7510 | Released | 6.0.9511.1 or Later |
Vostro 3020 | Released | 1.3.18.0 or Later |
Vostro 3420 | Released | 6.0.9597.1 or Later |
Vostro 3425 | Released | 6.0.9509.1 or Later |
Vostro 3520 | Released | 6.0.9597.1 or Later |
Vostro 3525 | Released | 6.0.9509.1 or Later |
Vostro 5320 | Released | 6.0.9597.1 or Later |
Vostro 5620 | Released | 6.0.9597.1 or Later |
Vostro 5625 | Released | 6.0.9509.1 or Later |
Vostro 7620 | Released | 6.0.9520.1 or Later |
Vostro 3430 | Released | 6.0.9514.1 or Later |
Vostro 3435 | Released | 6.0.9514.1 or Later |
Vostro 3530 | Released | 6.0.9514.1 or Later |
Vostro 3535 | Released | 6.0.9514.1 or Later |
Vostro 5630 | Released | 6.0.9514.1 or Later |
Vostro 5635 | Released | 6.0.9514.1 or Later |
Vostro Desktop 5890 | Released | 6.0.9511.1 or Later |
Model | Driver Release | Driver Version |
---|---|---|
XPS Desktop 8950 | Released | 6.0.9511.1 or Later |
XPS 13 9305 | Released | 6.0.9511.1 or Later |
XPS 15 9510 | Released | 6.0.9511.1 or Later |
XPS 17 9710 | Released | 10.0.220.1 or Later |
XPS 9315 | Released | 0.0.34.7 or Later |
XPS 9315 2-in-1 | Released | 10.0.220.1 or Later |
XPS 13 Plus 9320 | Released | 10.0.220.1 or Later |
XPS 15 9520 | Released | 6.0.9509.1 or Later |
XPS 17 9720 | Released | 10.0.220.1 or Later |
XPS 15 9530 | Released | 6.0.9514.1 or Later |
XPS 17 9730 | Released | 10.0.235.1 or Later |
01 Feb 2024
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Solution