My Account (Previously Dell Digital Locker): Change M365 Subscription Credit Card Information & Subscription Activation

This article applies to Microsoft 365 subscriptions acquired through the Cloud Solution Provider (CSP) program from Dell. This excludes Microsoft 365 consumer products, such as Microsoft 365 Personal or Microsoft 365 Family.

This article does not apply to Microsoft 365 subscriptions acquired through a channel partner.

Table of Contents:

1. Update Payment Method
2. Personal Subscription Activation

Update Payment Method

You can change your credit card information through Dell Digital Locker (DDL). Follow these steps:

1. Go to My Account Portal.
2. Sign In or Create a New Account.
   Note: Sign in with the Dell Account (email address) used at purchase or assigned to you to populate the licenses.
   
   
3. Expand Software Licenses and Subscriptions, click Manage Subscriptions, and then click the license you like to update the payment.
   
4. Click Manage your Payment Information.
5. Select Edit for updating the same card on file, or Change Payment if it is a new card.
6. Fill out the payment information and click Save Changes.
7. Click Save to complete the update.

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Personal Subscription Activation

1. Go to My Account Portal.
2. Click Sign In and use the email address that is used to purchase the license from Dell.
   
   1. If you do not remember your password, click the Create or Reset Password option. Then enter the registered email address to receive a link into your mailbox asking you to change your password.
   2. Once done, use your username and password to access My Account.
3. Select Software Licenses and Subscriptions, and then Software Licenses from the left pane.
4. Select the applicable product and click Activate Subscription.
5. A Microsoft office page opens and asks to sign in or create an account.
   • If you already have a Microsoft account, click Sign in.
   • If not, then click create a new account.
6. Use the steps below to be able to activate the license.
7. Once finished, you are redirected to download your office apps for mobile or Desktop (depending on your license).
8. If you already downloaded Microsoft apps, you can skip the download option.
9. Open one of your Microsoft office applications and sign in with your Microsoft.
10. Now your Microsoft apps are active.

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