Dell Unity: En annen årsak til feilkode 0x6400b76 under sentralisert registrering av sikre eksterne tjenester i ESRS

Kunden har flyttet esken. Område-ID-en er endret.

Konfigurer sentralisert ESRS på Unity, det mislykkes med feilkoden 0x6400b76:

From the Unity ESES log, we could found the ESRS gateway replied 500 error 'An error has occurred while adding device with SN CKMuuuuuuuuuuu Product Type UNITY',
Tue Jun 25 03:27:48 2019 ESRS_VE.pl:31458: REST client constructor host: https://g.g.g.g:9443/
Tue Jun 25 03:27:48 2019 ESRS_VE.pl:31458: About to enter pre action eVE state.
Tue Jun 25 03:27:48 2019 ESRS_VE.pl:31458: Skip the pre action state check since it's not a integrated only action.
Tue Jun 25 03:27:48 2019 ESRS_VE.pl:31458: Creating ESRS VE REST request for ACTION_ADD
Tue Jun 25 03:27:49 2019 ESRS_VE.pl:31458: Base url for ACTION_ADD is: esrs/v1/devices/UNITY/CKMuuuuuuuuuuu
Tue Jun 25 03:27:52 2019 ESRS_VE.pl:31458: Add/Modify Device Request: esrs/v1/devices/UNITY/CKMuuuuuuuuuuu
Tue Jun 25 03:27:52 2019 ESRS_VE.pl:31458: Headers: $VAR1 = {
'Accept-Charset' => 'UTF-8',
'Content-Type' => 'application/json',
'Accept' => 'application/json; charset=UTF-8',
'Authorization' => 'account@cccc.com:****************'
};

Tue Jun 25 03:27:52 2019 ESRS_VE.pl:31458: Content: { "ipAddress" : "u.u.u.u" }
Tue Jun 25 03:27:56 2019 ESRS_VE.pl:31458: Response code: $VAR1 = '201';

Tue Jun 25 03:27:56 2019 ESRS_VE.pl:31458: Response content: $VAR1 = '{"message":"An error has occurred while adding device with SN CKMuuuuuuuuuuu Product Type UNITY","serialNumber":"CKMuuuuuuuuuuu","gatewaySerialNumber":"ELMESRggggggRF","veType":"Connected","model":"UNITY","responseCode":500}';

Tue Jun 25 03:27:56 2019 ESRS_VE.pl:31458: Saving ADD metadata
Tue Jun 25 03:27:56 2019 ESRS_VE.pl:31458: Decoded response: $VAR1 = {
'veType' => 'Connected',
'responseCode' => 500,
'message' => 'An error has occurred while adding device with SN CKMuuuuuuuuuuu Product Type UNITY',
'model' => 'UNITY',
'gatewaySerialNumber' => 'ELMESRggggggRF',
'serialNumber' => 'CKMuuuuuuuuuuu'
};

Se KB-artikkelen Dell Unity: Centralized ESRS registration failure Error Code 0x6400b76 for the same Error Code 0x6400b76 (But for different issues). (Dell Support-pålogging kan være nødvendig for å lese denne artikkelen)

Når du prøver å legge til Unity ved hjelp av Servicelink-nettstedet, viser det en feil: "Error occurred while attempting to validate the site id." (Legge til Unity på Servicelink er kun for test).

Dette skyldes innstillingsproblemet med område-ID.

Kontroller ID-informasjonen for ESRS-området i følgende kobling med serienummeret CKMuuuu.
https://srssdsreports.cfcd.isus.emc.com/

Vi har funnet ut at det er to område-ID-er koblet, og statusen er IKKE "INSTALLER".

Vi må engasjere kundeteamet eller Install Base-teamet for å korrigere dette.

Kravet er å beholde bare én område-ID som er koblet til Unity, og statusen skal være "INSTALL".